Abhishek Sharma
Surrey,BC
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, menu development, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Club Havana
12.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Manager
Haveli Bistro
08.2023 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Restaurant Owner
The Beeba Boys
11.2021 - 03.2023
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Manager
Inchins Bamboo Garden
09.2021 - 12.2021
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
The Yellow Chilli
07.2020 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Server/Bartender Shift Manager
The Old Spaghetti Factory International Inc.
10.2018 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Science - Health Sciences
Kwantlen Polytechnic University
Surrey, BC12-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
- Operations management
- Shift scheduling
- Cross-functional teamwork
- Conflict resolution
- Performance evaluations
- Budget control
- Business development
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Serve It Right Certificate - October, 2018
Timeline
Manager
Club Havana
12.2023 - 10.2024
Manager
Haveli Bistro
08.2023 - 11.2023
Restaurant Owner
The Beeba Boys
11.2021 - 03.2023
Manager
Inchins Bamboo Garden
09.2021 - 12.2021
Manager
The Yellow Chilli
07.2020 - 08.2021
Server/Bartender Shift Manager
The Old Spaghetti Factory International Inc.
10.2018 - 05.2020
Associate of Science - Health Sciences
Kwantlen Polytechnic University
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