Abhishek Sharma
Calgary,Canada
Summary
Knowledgeable with compliance and safety background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
OS&D Coordinator/Inventory control
Versacold Group
08.2022 - Current
- Manage a high volume of OS&D items and provide a resolution to retailers, carriers, customers etc
- As well as internal teams, brokers
- Partner with operations and logistics team to understand transportation workflows, bottlenecks, and challenges
- Investigate claims for refusals, overages, shortages, damages to find root cause
- Work with all carriers, warehouses, and internal teams to resolve issues
- Assisting with information sharing between different departments to ensure alignment, transparency, and efficient coordination of transportation activities
- Participate in cross-functional continuous improvement initiatives
- Ensure compliance with company processes & procedures
- Performing audit of all stock & supplies every week to make sure nothing is left behind
- Ensuring all documentation related to inventory flows is complete, accurate & filed correctly
- Sending service reports to consignee for overage, shortage & damage
Fleet maintenance & claims Coordinator
DRC
03.2018 - 07.2022
- Company Overview: Lakeshore, ON, Canada
- Leads and promotes a culture where safety is #1 priority
- Lead the scheduling of all repairs and maintenance with terminals and vendors to stride 100 % compliance with annual safety and PM’s
- Ensure asset and component warranties are being leveraged to mitigate speed
- Coordinate with vendors and service providers for repairs, maintenance and inspections
- Comply with all NSC safety regulations regarding asset maintenance and repair
- Update and maintain information in company records systems and department databases
- Communicate with appropriate maintenance vendors for timely repair of equipment
- Develop and implement risk-based audit plans, including identifying areas of improvement, and recommending corrective actions
- Monitor drivers’ violations of provincial, federal and conduct safety training in a timely manner
- Responding to various types of operational issues such as mechanical breakdown, collision etc
- Monitor tracking systems, EDVIR reports, fuel receipts, repair bills, claims as per company policies
CNC Programmer
Centerline
01.2017 - 03.2018
- Company Overview: Windsor
- Plan machining requirements by aligning work orders to priorities in Manufacturing
- Set up, reference planes, location of surfaces, machining parameters
- Verify settings by measuring positions, completing first offs and sample work pieces
- Adhere to safety and quality standard practices
- Participation in continuous Improvement initiatives
- Measure, examine completed units to check for defects and ensure its specifications
- Knowledge of precision instruments vernier caliper, micrometer, radius gauge & thread gauge
- Study sample parts, blueprints, drawings to determine methods or sequences required to fabricate products
- Actively suggested operational improvements to enhance quality improvements and reduce costs
- Incorporated six sigma methodology to solve range of design & manufacturing problems
- Work closely with fellow machinists and welders to ensure quality of the products and reduced variance in the product specifications
- Windsor
Customer Service Representative
Concentrix
02.2016 - 12.2016
- Company Overview: Chatham, ON
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- Chatham, ON
Education
Master of Science - Automotive Engineering
University of Windsor
Windsor05-2016
Skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Recordkeeping
- Regulatory Compliance
- Database Management
- Operations Management
- Microsoft Office
- Multitasking and Organization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
OS&D Coordinator/Inventory control
Versacold Group
08.2022 - Current
Fleet maintenance & claims Coordinator
DRC
03.2018 - 07.2022
CNC Programmer
Centerline
01.2017 - 03.2018
Customer Service Representative
Concentrix
02.2016 - 12.2016
Master of Science - Automotive Engineering
University of Windsor
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