Abhishek Sharma
Toronto,Ontario
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Ramp Agent/Station Attendant
Air Canada, Lester B. Pearson International Airport
2024.02 - Current
- Efficiently operate ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducting pre-flight and post-flight inspections to check for any safety issues or hazards around the aircraft. This includes ensuring that ground equipment is functioning correctly and that the area around the aircraft is clear.
- Coordinating with flight crews, air traffic controllers, and other ground personnel to ensure smooth operations and address any issues that arise.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Completing necessary paperwork and reports related to baggage, cargo, and equipment usage to ensure accurate record-keeping
Mobile Patrol Supervisor
Westegg
2021.12 - 2024.02
- Mentored new patrol officers, providing on-the-job training to ensure consistent performance standards.
- Coordinated special events security operations as needed, ensuring adequate staffing levels were maintained without compromising regular patrols.
- Ensured compliance with company policies and procedures by conducting regular audits of patrol activities.
- Enhanced security measures by implementing effective mobile patrol strategies and procedures.
- Evaluated team members'' performances, identifying areas for improvement, and providing constructive feedback to enhance skills.
- Conducted thorough site inspections, identifying potential vulnerabilities, and recommending solutions for improved security measures.
Sales Representative
Rogers- Fido Telecommunications
2021.04 - 2022.06
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staff shortages.
Sales Representative
Chatr Mobile
2019.04 - 2021.03
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
Business Development Manager
Ridhi Collections
2011.06 - 2015.06
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Education
GED -
St. Lawrence College
Toronto, ON12.2020
Bachelor of Science - Computer Science
Maharaja Agrasen Institute of Technology
Baddi, HP, India07.2018
Skills
- New Agent Training
- FAA Regulations
- Expertise in MS Excel. Microsoft PowerPoint, Word, Outlook, and Adobe
- Good knowledge on Html and Sql,
- Data Entry
- Inventory organization and Tracking
- Freight Labeling
- Materials handling and transport
- Warehouse environment safety
- Warehouse Logistics
- Truck loading and unloading
- Quality Assessment and Assurance
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Rewarded for organizing sports festivals for 3 consecutive years in high school.
- Organized blood donation camp and actively participated in inter-college festival during bachelors.
Timeline
Ramp Agent/Station Attendant
Air Canada, Lester B. Pearson International Airport
2024.02 - Current
Mobile Patrol Supervisor
Westegg
2021.12 - 2024.02
Sales Representative
Rogers- Fido Telecommunications
2021.04 - 2022.06
Sales Representative
Chatr Mobile
2019.04 - 2021.03
Business Development Manager
Ridhi Collections
2011.06 - 2015.06
GED -
St. Lawrence College
Bachelor of Science - Computer Science
Maharaja Agrasen Institute of Technology
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