Abhishek Sharma

• Managed the professional development of new employees during tenure at HCL, assuming responsibility for training and seamless integration into the organization.
• Achieved top satisfaction ratings from clients during monthly meetings.
• Proven efficiency in resolving technical issues via phone, email, and remote desktop tools. Adept at multitasking and handling multiple clients simultaneously.
• Incident Management Proficiency: managed and prioritized IT incidents and service requests.
• Proficient in incident management, prioritizing IT issues and service requests. Skilled in using ticketing systems to log and track issues, ensuring compliance with SLAs.
• Professionally elevated intricate issues to higher-level support teams or specialists for in-depth investigation and resolution when deemed necessary.

• Managed social media channels, enhancing brand awareness and achieving a 10% organic growth rate within 3 months.

• Planned and executed web, SEO, database marketing, and social media advertising campaigns.

• Increased website traffic through effective SEO strategies and keyword research.

• Created compelling social media content, leading to higher engagement and organic growth.

• Designed and executed targeted email marketing campaigns, boosting open rates, click-through rates, and generating 1-2 high-quality leads daily.

• Engaged in diverse campaigns, notable projects include Michael Garron Hospital and Healing Hugs.
• Distinguished achievement during the Michael Garron Hospital campaign, securing the highest number of donors in a single day among individual contributors.
• Provided outstanding customer service through the acquisition of new donors.

• Conducted proactive outreach to customers through cold calling, presenting compelling new deals for newspaper subscriptions