Abhishek Sharma
Dubai,Dubai
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Ludhra Overseas
Jalandhar , Punjab
10.2017 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Accomplishes manufacturing results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.
- Completes production plan by scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, and reporting results of the processing flow on shift production summaries.
- Maintains quality service by establishing and enforcing production standards.
- Ensures operation of equipment by calling for repairs .
- Researches and negotiates with vendors and suppliers to improve efficiency of processes and reduce unnecessary costs.
Supervisor
Advanced Packaging Fze
Ras Al Khaimah, Dubai
04.2015 - 01.2017
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Handling all the visa procedures for the company including the cancellation.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Ensure all the deliveries on time.
Team Leader
Airtel
Jalandhar , Punjab
03.2013 - 02.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Manage and supervise a group of customer service agents and monitor their day-to day work.
- Led team of 15 members while providing exceptional customer service.
- Participated in cross-functional team-building activities.
- Cross-trained and provided back up for customer service managers.
Team Member
Vodafon
New Delhi, New Delhi
11.2011 - 01.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Answering questions about a company's products or services.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
Education
AME - Mechanical Engineering( Aircraft)
IIA
New Delhi07.2011
High School - Non- Medical
DKMS
Jalandhar, Punjab03.2008
Skills
- Managing Operations and Efficiency
- Job Assignments
- Employee Performance Management
- Supervising Employees
- Shift Coverage
- Monthly Inventory
- Motivating Performers
- Safe Work Methods
- Technical Proficiency
- Resolving Complaints
- Time and process management
- Process improvement
- Quality control
- Safety-focus
- Team management and coaching
- Decision making
- Production planning
- Controls and instrumentation
- Strategic planning
- Manufacturing
- Communication
Timeline
Supervisor
Ludhra Overseas
10.2017 - 06.2022
Supervisor
Advanced Packaging Fze
04.2015 - 01.2017
Team Leader
Airtel
03.2013 - 02.2015
Team Member
Vodafon
11.2011 - 01.2013
AME - Mechanical Engineering( Aircraft)
IIA
High School - Non- Medical
DKMS
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