ABHISHEK SEN
Whitby,ON
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Business Solution Account Executive
Kinetic Wireless (Rogers Communication)
02.2024 - Current
- Achieved high client satisfaction by identifying and addressing key account needs.
- Developed strong relationships with regional clients through effective communication and negotiation skills.
- Conducted in-depth research into industry trends and competitor activities.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
Senior Consultant/ Key Account Manager
Bell
10.2023 - Current
- Provided strategic guidance to clients on best practices for business operations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Reached 110% of the target in my tenure.
- Collaborated with cross-functional teams to develop customized solutions for clients'' unique needs.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Account Manager
TELUS
03.2022 - 10.2023
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention from average 62 percent of the organization to 70 percent.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Generated leads through targeted outreach efforts, which immensely contributed organically company's client base.
- Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
- Acquired Business of $400.000 annually for the organization.
Client Success Specialist
Lifestyle Communication Ltd
10.2019 - 01.2022
- Enhanced client satisfaction in my region by promptly addressing concerns and providing tailored solutions to their needs.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Overachieving my client onboarding and retention targets by 120 %
- Provided innovative solutions that empowered customers to optimize their use of the product or service effectively.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Customer Support Specialist
ALTIUS Services pvt
05.2017 - 04.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Establish connectivity with the customer success, account department and product team in order to escalate issues
- Boosted customer retention rates through proactive communication and building strong relationships.
Product management Intern
Tata Motors
01.2016 - 01.2017
- Acted as a liaison to quickly resolve any product strategy issues
- Supported the development of new products under the vision of product manager
- Conducted market research and analyzed industry trends
- Analyzing and documenting the product development process
Education
Post Graduate Degree - International Business Management
Durham College
Oshawa, ON01.2020
Bachelors - Business Administration
Nagpur University
01.2017
Skills
- Account planning
- Customer Relationship Management
- Revenue Generation
- Territory Management
- Troubleshooting & problem solving
- MS Office, MS Project, HTML, POS, Salesforce CRM , Zendesk, ZOHO CRM, Google suite, Ring central
- Contract Negotiation
- Pipeline Management
Timeline
Business Solution Account Executive
Kinetic Wireless (Rogers Communication)
02.2024 - Current
Senior Consultant/ Key Account Manager
Bell
10.2023 - Current
Account Manager
TELUS
03.2022 - 10.2023
Client Success Specialist
Lifestyle Communication Ltd
10.2019 - 01.2022
Customer Support Specialist
ALTIUS Services pvt
05.2017 - 04.2018
Product management Intern
Tata Motors
01.2016 - 01.2017
Post Graduate Degree - International Business Management
Durham College
Bachelors - Business Administration
Nagpur University
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