Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Sakshi Dhadwal

Mississauga,ON

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Empathetic Customer Support Executive known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel using active listening, clear communication, and patience to enhance customer satisfaction and foster loyalty.

Overview

6
6
years of professional experience

Work History

Customer Support Executive

Teleperformace global pvt. Ltd.
Mohali , Punjab India
03.2021 - 07.2024
  • Generated reports to track customer satisfaction levels.
  • Developed solutions to address customer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints professionally and efficiently.
  • Updated databases with new and modified customer data.
  • Provided top quality control and eliminated downtime to maximize revenue.

Junior Physiotherapist

Sarwar Healthcare PVT. Ltd
Dwarka Delhi, Delhi
04.2019 - 02.2021
  • Evaluated patient's range of motion, muscle strength and functional abilities to assess level of impairment or disability.
  • Assisted senior Physiotherapists in providing clinical supervision to junior staff members.
  • Educated patients and families about different conditions, treatments and lifestyle modifications needed to maintain health goals.

Physiotherapist Intern

IGMC Shimla
Shimla India, Himachal Pradesh India
08.2018 - 03.2019
  • Instructed patients in proper use of assistive devices such as crutches, walkers, wheelchairs or prosthetics.
  • Collaborated with interdisciplinary team members to develop effective rehabilitation strategies.
  • Conducted research activities related to new methods for diagnosis or treatment of musculoskeletal disorders.

Education

Bachelor in Physiotherapy - Physical Therapy

Doon Pg Para Medical College And Hospital
Dehradun India
04-2017

Skills

  • Data reconciliation reporting
  • Trend detection and analysis
  • Complaint handling
  • Front-end supervision
  • Sales improvement
  • Order fulfillment
  • Quality control
  • Customer inquiry management (CIM)
  • Empathy display
  • Language fluency
  • Complaint resolution
  • Refunds processing
  • Market awareness

Languages

English
Professional
Hindi
Full Professional

Timeline

Customer Support Executive

Teleperformace global pvt. Ltd.
03.2021 - 07.2024

Junior Physiotherapist

Sarwar Healthcare PVT. Ltd
04.2019 - 02.2021

Physiotherapist Intern

IGMC Shimla
08.2018 - 03.2019

Bachelor in Physiotherapy - Physical Therapy

Doon Pg Para Medical College And Hospital
Sakshi Dhadwal