Abhishek Sahay

• Led change management initiatives for 60+ stakeholders across ADP Canada to launch Canada's 1st AI Initiative- ADP Assist( A.V.A.) in English and French for MAS, NAS and HRO for ADP Mobile
• Collaborated with Product Management, QA, Product Development, Canada BU ( Services, Implementation, Upgrades, Sales, Marketing etc.) to ensure successful pilot and development of real-time translation process reducing review time by 60%
• ADP Assist Chat currently has 30% better CSAT Score compared to FY Q1 2024
• Pioneered and drove team of 50+ stakeholders to build and roll out Canada's first payroll error handling capability, adopted by US, reducing call volume by 16% as of May 2024.

Spearheaded cost-saving initiatives by identifying redundancies across the Onboarding platform

• Collaborated with Leadership, UX and Engineering team improve application verification leveraging AI
• Improved application process helped reduce onboarding time of clients from 6 weeks to 4 weeks saving $5 million dollars annually.

• Led team to define roadmap for implementation of north America's first IoT device for HVAC Management which also included 360-service management of contractors hired to help support product on field to provide real-time feedback and customer support
• Created Business requirements and workflows using Microsoft Visio, wireframes using Miro and led integration of ADP personal management into 360 services offering
• Wireframes led to integration of product ordering process from offline to online improving customer satisfaction by 30%
• Implementation of ADP workforce to manage contract employees as part of Armstrong's workforce by gathering employee information, payroll timelines, work timelines etc improved service satisfaction and efficiency of contractors by 15%.

• Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
• Analyzed and optimized supply chain process using tableau to reduce lead time by 15%
• Grew and led team of 8 members for development of airbespoke.com
• Our sales were 500,000 USD as of last 2019.

• Led implementation of Looker BI tool project for North America's largest state renewable energy research and development authority accounting for 19 million New York resident's data in collaboration with external stakeholders to execute in 13 months instead of 18 months.