Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Abhishek Rana

Student
Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Customer Representative

Teleperformance
Mohali, Punjab
01.2023 - 07.2023
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Billing Representative

Eclerx
Panchkula, Haryana
01.2022 - 07.2022
  • Assessed accounts for payment status and reached out to customers.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Education

Bachelor of Arts - Arts

Panjab University
Chandigarh
12.2018 - 06.2021

Project Management - Management Studies

Algoma University
Sault Ste. Marie, ON
09.2023 - Current

Skills

    Money handling abilities

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Interests

Travelling ( In mountain regions )

Trekking unexplored places

Listening songs in my free time

Sports and fitness

Timeline

Project Management - Management Studies

Algoma University
09.2023 - Current

Customer Representative

Teleperformance
01.2023 - 07.2023

Billing Representative

Eclerx
01.2022 - 07.2022

Bachelor of Arts - Arts

Panjab University
12.2018 - 06.2021
Abhishek RanaStudent