Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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ABHISHEK RAJA

ABHISHEK RAJA

Mississauga,ON

Summary

A highly skilled multi-channel retail professional with over 7 years of experience in e-commerce, retail, and supply chain operations. Areas of expertise include streamlining operations, improving throughput, and driving continuous process improvement through collaboration. Extensive knowledge in supply chain operations, procurement, stakeholder engagement, fulfillment operations, forecasting inventory, allocation, purchase order management, business process improvement, reporting, and analysis. Focuses on creating and implementing supply chain strategies that align with business strategies and drive business margins. Strengths include managing product level forecasts, inventory, vendor relationships, goods flow coordination, and process improvement efforts to enhance KPIs. Detail-oriented with excellent data management skills and works well in a fast-paced team-oriented environment.

Overview

7
7
years of professional experience

Work History

Returns Manager - South India (Reverse Logistics)

Reliance Retail
04.2022 - 02.2023
  • Developing and implementing strategies to manage returns, including processes for receiving, inspecting, sorting, and processing returned products
  • Evaluating and implementing transportation and warehousing solutions for returned products, including working with third-party logistics providers
  • Collaborating with customer service, sales, and other teams to identify the root causes of returns, and developing and implementing solutions to minimize returns
  • Developing and implementing processes for product disposition, including refurbishment, recycling, or disposal
  • Managing relationships with vendors and suppliers, including coordinating the return of defective products and negotiating return policies and procedures
  • Monitoring and reporting on key performance indicators (KPIs) related to returns and reverse logistics, and making recommendations for improvement
  • Analyze returns reasons and identify root cause of increase in returns for respective city and proactively resolve all issues
  • Maintaining compliance with relevant regulations and standards related to product returns and disposal
  • Prepare zonal analysis for 50 cities and report for entire South zone and Identify areas of improvements for Returns processes for respective zone and communicate clear action items to all stakeholders
  • Provided documentation and calculations to support inventory distribution decisions.

Supply Chain Analyst

Lowe's India
11.2019 - 04.2022
  • Drove improvements in compliance functions, including vendor data analysis, on-time, fill rate, and
  • OTIF performance, scorecard and chargeback processing, vendor inquiries, documentation, and relationship building with key stakeholders
  • Provided data support to Replenishment, Transportation, and Category teams
  • Maintained accurate compliance data of 1000+ vendors and assisted with the preparation of compliance reporting for vendors and internal teams
  • Analyzed data, understood trends within the data, and provided valuable and actionable insights regarding the data
  • Led data-driven projects, executed the vendor chargeback process, and managed vendor inquiries regarding the process and chargebacks
  • Liaised between Supply Chain, Operations, Accounting, and Merchandising teams to resolve vendor issues quickly, improve vendor performance, and provided teams with data and metrics to ensure vendor performance was considered in business decisions
  • Prepared management level reports based on every vendor delivery performance

Senior Associate - E-commerce

Appario Retail Private Ltd (AMAZON & PATNI JV)
08.2018 - 11.2019
  • Ensured multitasking in a fast-paced environment and operated in the system with speed and accuracy necessary to meet Amazon standards
  • Ran Pricing, Promotions and clearances, along with providing adequate support to vendor managers in order to help them improve their business on Amazon.IN
  • Created, Amended and Monitored the entire deal operations varying across 10+ different product categories and flagged possible escalation and implemented corrective actions
  • Managed the Amazon Roller thunder deals operations by conducting competitive price analysis in order to win the buy-box
  • Published templates and reports based on sales and glance views which helped in forecasting the nature and duration of the deals
  • Multitasked in a fast-paced environment and operated in the system with speed and accuracy necessary to meet Amazon standards

Merchandising Officer & Stock Controller

Tesco Bengaluru
11.2015 - 07.2018
  • Accurately forecasted, ordered and distributed inventory to fulfillment centers for both UK and Ireland using ordering tools and order requests
  • Manage inventory for fulfillment centers in UK and Republic of Ireland, ensuring accuracy and precision through the use of ordering tools and order requests
  • Efficiently allocating products to appropriate locations, both in-store and online, by analyzing consumer demand patterns and ensuring optimal inventory levels and turnover rates
  • Forecast and generate purchase orders and running quality audits for complete online range, ensuring stock replenishment
  • Use data for reporting and analytics to manage inventory availability
  • Ensure timely and accurate fulfillment of customer orders while maintaining proper records
  • Process purchase order fulfillment efficiently to achieve excellent customer satisfaction
  • Monitor inventory movement between warehouses and stores, deciding on the quantity and placement of each shipment
  • Produce top-line sales summaries for suppliers
  • Control inventory movement effectively and allocate it according to the requirements of the distribution centers.

Education

MBA - Marketing Management

Annamalai Distance Education
Bangalore, IN
04.2017

Bachelor of Business Management - Business Administration

St. Joseph's College of Commerce
Bangalore, IN
04.2015

Skills

  • Skills/Core Competencies
  • Applications and tools used :Advanced Excel, SQL, Macros, Teradata, AWS, Logistic, Management Tool (Mainframe), SAP, Oracle (ORMS), Tableau & Power BI
  • Supply Chain Management
  • Data Management
  • Vendor Management
  • Inventory Management
  • Fulfillment Operations
  • Reverse Logistics
  • Procurement Operations
  • Process Optimization
  • Purchase Order Management
  • Stock Allocation
  • Operations Management Skills
  • People Management
  • Customer Focus & Sensitivity

Accomplishments


  • Managed customer returns for 50 cities in South India and consistently met the returns target of under 3%
  • Led projects resulting in 60% standardization of the deal operations and streamlined Amazon Roller Thunder process during peak sale seasons for brand Boat, resulting in 2 million sale
  • Trained teams on tools and processes in Tesco and Appario Retail, reducing errors and increasing efficiency to 80% by developing an proactive QC framework
  • Set up Amazon combo deal process for Appario Retail, recognized for high-level achievement
  • Streamlined Amazon deal process for Appario Retail using business intelligence and problem-solving methods
  • Maintained 100% inventory availability record in Computing Category, accurate forecasting, and timely availability reports

Certification

  • Certificate program in Supply Chain Management
  • Supply Chain Foundations: Analytics
  • Supply Chain Operations Metrics and KPI's
  • Logistics and Supply Chains - Fundamentals, Design & Operations
  • Retail Essentials - Amazon

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Returns Manager - South India (Reverse Logistics)

Reliance Retail
04.2022 - 02.2023

Supply Chain Analyst

Lowe's India
11.2019 - 04.2022

Senior Associate - E-commerce

Appario Retail Private Ltd (AMAZON & PATNI JV)
08.2018 - 11.2019

Merchandising Officer & Stock Controller

Tesco Bengaluru
11.2015 - 07.2018

MBA - Marketing Management

Annamalai Distance Education

Bachelor of Business Management - Business Administration

St. Joseph's College of Commerce

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