ABHISHEK PRUTHI
Etobicoke,ON
Summary
A highly motivated and results-driven tele sales representative professional with extensive experience in the banking industry as well as in unsecured loan. Also, specializes in Mortgage, Bankruptcy, and Individual voluntary arrangement. Possesses a deep understanding of financial products and services like mortgage and unsecured loans, including lines of credit. Skilled in conducting outbound calls to customers to educate and sell technical products, as well as providing excellent customer service to existing clients. Has a proven track record of exceeding sales targets, achieving high customer satisfaction scores, and maintaining strong relationships with key stakeholders. A strong team player who is able to collaborate effectively with colleagues and managers to achieve common goals.
Overview
5
5
years of professional experience
Work History
Tele Sales Representative
S&P Data LLC
10.2022 - 11.2023
- Identifying, soliciting and promote sales to both existing clients through cross selling/up selling telecommunication products and services
- Recommend appropriate services after carefully accessing customer's needs and resources
- Build orders using provided sales order tools
- Navigate sales tools while maintaining conversations with customer
- Verify sales orders for accuracy and mentor junior agents
- Manage time in order to answer required call volume
- Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide enhanced solution
- Navigates computerized system and accurately enters data
- Assists with projects and other duties as requested or assigned
- Made average of 150 outbound calls per day
- Attained $2500 in sales targets on monthly basis
- Overcame objections using friendly, persuasive strategies
Senior Specialist
Gain Credit
06.2020 - 08.2021
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues
- Supported department leadership in implementing new policies, procedures and controls
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals
- Verified accuracy and effectiveness of reporting processes, effectively using TQMS (Total Quality Management System) to track and model data for management review
- Assisted with staff training to enforce quality, safety and sanitation guidelines
- Optimized resource allocation through careful analysis and data-driven decision-making, maximizing departmental efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Influenced organizational change by effectively communicating the benefits of proposed initiatives to stakeholders at all levels.
Business Analyst/Process Advisor
Barclays Global Service Center Pvt. Ltd
07.2018 - 05.2020
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
- Restructured procedures through coordination with compliance director to create and execute projects
- Recommended Hogan operational improvements based on tracking and analysis of Transaction customer made
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization
Education
Post-Degree Certificate - Project Management
Algoma University
Brampton, ON08.2022
Bachelor of Commerce - Commerce
University of Delhi, Ram Lal Anand
New, Delhi06.2016
Skills
- Binders, Endorsements, Extensions
- Records management systems
- Adaptability
- Attention to details
- Professional Communication
- Training and Mentoring
- Promotions Programs
- Selling Skills
- Outbound and Inbound Calls
- OTRS - Open Ticket Source System
- Tallyman
- Fullserve
Languages
English
Full Professional
Timeline
Tele Sales Representative
S&P Data LLC
10.2022 - 11.2023
Senior Specialist
Gain Credit
06.2020 - 08.2021
Business Analyst/Process Advisor
Barclays Global Service Center Pvt. Ltd
07.2018 - 05.2020
Post-Degree Certificate - Project Management
Algoma University
Bachelor of Commerce - Commerce
University of Delhi, Ram Lal Anand
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