Abhishek Pathak
Burlington,ON
Summary
Accomplished banking professional with a proven track record at HDFC Bank, adept in cash handling and customer relationship management. Excelled in enhancing customer satisfaction through personalized financial advice and efficient transaction processing. Skilled in data entry efficiency and CRM, significantly contributing to seamless banking operations and client trust.
Overview
6
6
years of professional experience
Work History
Bank Teller
HDFC Bank
Ludhiana Punjab India
01.2019 - 06.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
Banker
Capital Small Finance Bank
Ludhiana Punjab India
06.2018 - 12.2018
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
Education
Master Of Business Administration - International Business
PCTE
Ludhiana Punjab India05.2018
Bachelor Of Commerce - Accounting
Punjab University
Ludhiana Punjab India05.2015
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction Processing
- Cash handling expertise
- Data Entry Efficiency
- Sales and Cross-Selling
- Customer Needs Assessment
- Customer Relationship Management (CRM)
Languages
English
Limited Working
Timeline
Bank Teller
HDFC Bank
01.2019 - 06.2024
Banker
Capital Small Finance Bank
06.2018 - 12.2018
Master Of Business Administration - International Business
PCTE
Bachelor Of Commerce - Accounting
Punjab University