Abhishek Parekh
Regina,SK
Summary
- I have IQAS - education assessment attached with his resume for my education.
- I have detailed knowledge of Microsoft office,Windows and IOS.
- Also have knowledge of working with polices and procedures and successfully applying them due to past work experience.
Overview
4
4
years of professional experience
Work History
Sortation Associate
Fastenal Canada
Kitchener, ON
12.2022 - 08.2023
- Efficiently sorted and organized incoming shipments of industrial and construction supplies, ensuring accurate distribution to respective departments. • Collaborated with the warehouse team to prioritize and process orders, contributing to timely deliveries and reduced fulfillment times. • Accurately labeling, categorizing, and shelving items • Utilized inventory management software to track stock levels and update item locations, aiding in smooth order retrieval and inventory accuracy. • Maintained a clean and organized work area, promoting a safe and productive environment for team members. • Assisted in conducting regular inventory counts, supporting accurate stock levels, and minimizing discrepancies.• Contributed to process improvement discussions, suggesting changes to streamline sorting procedures and enhance efficiency.
- Receiving and sorting incoming mails from couriers.
- Assisting to support new employees in department processes and procedures.
- Reported any damaged shipments immediately to supervisor.
- Met daily productivity goals set by management team.
- Assisted customers with inquiries regarding their orders or deliveries.
- Verified shipping information against customer orders for accuracy.
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
- Communicated postal laws and regulations to customers needing guidance.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
Customer Service Representative
Shiva Solutions
Vadodara ,India , India
08.2019 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisting in support/training of new employees in department processes and procedures.
- Act as switchboard operator when required to answer general inquiries.
- Record and summarize information provided by customers in appropriate memo for the different department to handle.
- Assist customers in filling our appropriate forms.
- Helping in payments or refunds that has been initiated.
- Sorting mails for appropriate department.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Post Graduate - Applied Energy Management -Renewable Stream
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09-2023
Bachelor of Science - Bachelor of Electrical Engineering
Gujarat Technological University
India 04-2022
Skills
- Strong Organization Skills
- Postal Regulations Knowledge
- Staff Development
- Regulatory Compliance
- Shipping and Receiving Proficiency
- Mail Sorting
- Mail Distribution
- Service-Oriented
- Workplace Safety
- Team Collaboration
- Strong customer service
Timeline
Sortation Associate
Fastenal Canada
12.2022 - 08.2023
Customer Service Representative
Shiva Solutions
08.2019 - 08.2022
Post Graduate - Applied Energy Management -Renewable Stream
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Bachelor of Electrical Engineering
Gujarat Technological University
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