Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AdministrativeAssistant
Abhishek Pannu

Abhishek Pannu

Toronto,ON

Summary

Committed Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations. Committed to ensuring guest safety and property integrity through comprehensive patrols, monitoring systems, and swift response to emergencies. With almost 2 years of experience in various hotel properties and holding a valid Ontario Security License with LEVEL C first aid and CPR certificate, I am dedicated to maintaining a safe and secure environment for guests and staff. I am also willing to obtain an Alberta Security License to further enhance my qualifications and contribute effectively to the team.

Overview

2
2
year of professional experience
2
2
Certification

Work History

Security Supervisor

W Hotel | J.M.C. Legal Services
Toronto, ON
01.2024 - Current
  • Supervised and directed security personnel, ensuring adherence to protocols and procedures
  • Conducted comprehensive patrols of the property, overseeing guest needs and ensuring room access
  • Monitored Closed Circuit Televisions, perimeter alarm systems, and fire life safety systems to promptly detect and respond to potential threats
  • Implemented property entrance lockdown procedures as necessary for heightened security measures
  • Conducted daily physical hazard inspections, promptly responding to accidents and administering first aid/CPR when required
  • Managed incidents effectively, including defusing disturbances and coordinating external assistance as needed
  • Documented all Security/Loss Prevention related incidents thoroughly in comprehensive incident reports
  • Assisted in resolving safety hazard situations, ensuring compliance with company policies and procedures
  • Escorted unwelcome individuals off the property, maintaining confidentiality of all Security/Loss Prevention reports/documents
  • Responded to vehicle accidents/thefts, coordinating with appropriate authorities and gathering evidence as required
  • Conducted investigations and interviews with relevant parties, ensuring proper documentation and follow-up actions.

Concierge

Harbourfront condominiums |SSG Nexus Security Group SSG NExus
Toronto, ON
11.2022 - Current
  • Managed incoming calls and emails, addressing residents' concerns and requests promptly and professionally.
  • Monitored building access and security systems, ensuring the safety and security of residents and property.
  • Coordinated package deliveries and other services for residents, maintaining accurate records and logs.
  • Provided information and assistance regarding local amenities, events, and transportation options.
  • Responded to emergencies and incidents, following established procedures and protocols.
  • Maintained cleanliness and organization of lobby and common areas, ensuring a welcoming environment for residents and guests.
  • Collaborated with property management and maintenance teams to address issues and maintain building operations.

Loss Prevention Officer

Delta Hotels | J.M.C. Legal Services
Toronto, ON
05.2023 - 01.2024
  • Conducted thorough patrols of property, addressing guest needs and ensuring room access.
  • Responded to alarms, emergency situations, and safety concerns in a timely manner.
  • Analyzed video surveillance footage to identify potential criminal activity.
  • Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
  • Conducted investigations, gathered evidence, and conducted interviews with relevant parties
  • Interacted with customers in a professional manner when confronting suspected theft cases.
  • Ensured compliance with all local laws related to Loss Prevention.

Security Officer

Courtyard by Marriott | J.M.C. Legal Services
Toronto, ON
11.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed access control measures effectively.
  • · Resolved conflicts promptly and professionally.
  • Implemented robust loss prevention strategies.

Education

Software Engineering Technician - Computer Science

Centennial College
12.2023

High School Diploma -

Holy Angel School
Haryana,India
04-2021

Skills

  • Proficient in monitoring and operating Closed Circuit Television and alarm systems
  • Skilled in administering first aid/CPR and responding to emergencies effectively
  • Strong communication skills in diffusing disturbances and handling complaints
  • Ability to maintain confidentiality and adhere to company policies and procedures
  • Physical capability to stand, sit, walk for extended periods, and lift objects up to 50 pounds
  • Proficient in using computers and point of sale systems for work-related tasks
  • Demonstrated ability to work collaboratively in a team environment
  • Strong leadership and supervisory skills, capable of directing and motivating security personnel
  • Conflict De-Escalation
  • Company Policy Compliance

Certification

  • ONTARIO Secuirty Licence
  • Emergency First Aid
  • CPR level C

References

References available upon request.

Timeline

Security Supervisor

W Hotel | J.M.C. Legal Services
01.2024 - Current

Loss Prevention Officer

Delta Hotels | J.M.C. Legal Services
05.2023 - 01.2024

Security Officer

Courtyard by Marriott | J.M.C. Legal Services
11.2022 - 05.2023

Concierge

Harbourfront condominiums |SSG Nexus Security Group SSG NExus
11.2022 - Current

Software Engineering Technician - Computer Science

Centennial College

High School Diploma -

Holy Angel School

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