Abhishek M Nair
Greater Sudbury,Canada
Summary
Certified Compliance Investigator with diverse experience of over 4 years in Health Care fraud & investigation, risk management, data research, and analysis. Strong track record of building relationships at all levels of the organization. Reputation for exercising sound judgment, behaving with integrity, and being highly adaptable to new situations.
Overview
6
6
years of professional experience
Work History
Crew Member
Burger King (Redberry Group)
12.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Took orders, prepared meals, and collected payments.
Compliance Investigation Analyst
UnitedHealth Group
02.2019 - 10.2023
- Managed and guided the appropriate handling of sensitive and protected health information by obligations as a HIPAA-covered entity
- Demonstrated ability to work independently with little to no guidance, conducting complex investigation.
- Prepared detailed case reports for CMS (Centers for Medicare & Medicaid Services) based on thorough case investigation and analysis.
- Provided explanation and interpretations within area of expertise. Prioritized and organized my work to meet deadlines.
- Supported Senior compliance staff at our US HQ and legal counsel in all phases of the investigation.
- Recognized as the first Subject Matter Expert to train new hires.
Customer Relations Executive
Doha Brokerage Financial Services Ltd.
03.2018 - 01.2019
- Managed client investment portfolios.
- Monitored real-time stock market fluctuations for intra-day buying/selling of securities for clients.
- Provided regular updates to clients both in person & over the phone on their Investment portfolio status.
- Educated clients on new investment opportunities within the stock market.
- Sourced new clients through networking and cold calling.
Education
Human Resource Management
St. Philomenas Autonomous College, University Of Mysore
2015
Skills
- Inventory planning, data preparation, and presentation
- Time Management
- Customer Engagement
- End-to-end processing
- Performance Improvement
- Clear Communication
- Complex Problem-Solving
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Professional Working
Availability
Full-time (Open work permit).
Timeline
Crew Member
Burger King (Redberry Group)
12.2023 - Current
Compliance Investigation Analyst
UnitedHealth Group
02.2019 - 10.2023
Customer Relations Executive
Doha Brokerage Financial Services Ltd.
03.2018 - 01.2019
Human Resource Management
St. Philomenas Autonomous College, University Of Mysore
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