Abhishek Mistry
Kitchener,ON
Summary
I have 3 years of experience in customer service and retail management, applying project management principles to optimise performance. I excel in leading teams, managing operations, and implementing strategic initiatives. My strong communication, problem-solving skills, and customer-focused approach drive success in fast-paced environments. I am skilled in resource allocation, risk management, and developing training programs, fostering a collaborative and high-performing team culture.
Overview
2
2
years of professional experience
Work History
Warehouse Associate
Amazon
Hamilton, ON
09.2023 - Current
- During peak holiday season at Amazon Fulfilment in Hamilton, I efficiently organised my workstation and prioritised orders, resulting in a 98% packing accuracy rate and meeting strict shipment deadlines.
- During my time at Amazon Fulfilment in Hamilton, I reduced damaged items by 30% by implementing better packing practices, including careful inspection and appropriate packaging materials.
- During my time at Amazon Fulfilment in Hamilton, I sustained high productivity during extended shifts, contributing to a 20% increase in overall team efficiency through a personal time-management strategy including scheduled breaks and ergonomic considerations.
- During my tenure at Amazon Fulfilment in Hamilton, I played a key role in onboarding and training new packers, resulting in a 20% reduction in training time. Through hands-on guidance and continuous support, I ensured new hires quickly reached competency, enhancing overall efficiency and productivity.
Associate
Dollarama
Waterloo, ON
04.2023 - 09.2023
- During a busy holiday season at Dollarama in Waterloo, I improved inventory accuracy by 20% through systematic restocking and frequent inventory checks, ensuring shelves were well-stocked and organized to meet customer demand.
- I seamlessly integrated a large shipment of new merchandise at Dollarama in Waterloo, resulting in a visually appealing store layout and meeting customer demand for new products. This led to a 25% increase in sales during the launch period.
- I improved customer satisfaction by 30% at Dollarama in Waterloo by promptly addressing inquiries and complaints. Through active listening and accurate resolutions on product availability and pricing, I fostered positive word-of-mouth referrals and enhanced customer loyalty.
- I trained staff on a new cash register system at Dollarama in Waterloo, resulting in a 40% reduction in checkout delays, ensuring a smooth transition and efficient operations.
Supervisor
Burrito Guyz
Beamsville, ON
05.2022 - 03.2023
- As a store supervisor at Burrito Guyz in Beamsville, I decreased wait times by 20% during peak hours by optimizing order organization and staffing levels. This resulted in a significant improvement in customer satisfaction scores and positive feedback.
- I enhanced staff morale and communication by implementing team meetings and flexible scheduling, resulting in a 25% improvement in overall teamwork and productivity at Burrito Guyz in Beamsville.
- I optimized inventory management at Burrito Guyz in Beamsville, reducing food wastage by 15% through daily tracking and portion control, leading to cost savings and increased efficiency.
- I improved cleanliness and sanitation standards by 30% at Burrito Guyz in Beamsville through regular inspections and a comprehensive cleaning schedule, resulting in positive feedback from customers and compliance with health regulations.
Education
Post Graduate Diploma - Supply Chain And Operations Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2023
Post Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Bachelor of Science - Computer Engineering
Gandhinagar Institute of Technology
Gandhinagar, India04.2021
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Shipping and receiving
- Warehouse Safety
- Order picking and processing
- Warehouse Operations
- Material Handling
- Quality Control
- Leadership and team building
- Java
- Network Engineering
- Hardware development
- Agile Development
- Risk Assessment
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Schedule Management
- Client Relations
- Customer Relations
- Stakeholder Communications
- Staff Management
- Advanced problem solving
- Budgeting and forecasting
- Risk Management
- Document Management
- Scope Management
- Project estimation and bidding
- Budget Control
- Technical understanding
- Agile Methodology
- Inventory Control
- Technical Support
- Logistics Management
- Continuous Improvement Initiatives
- Supplier Relationship Management
- Supply Chain Management
- ERP systems proficiency
- Warehouse Management
- Lean manufacturing principles
- Performance Tracking
- Supply Chain Risk Management
- Six Sigma Methodologies
- Transportation Management
- Logistics Planning
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Warehouse Associate
Amazon
09.2023 - Current
Associate
Dollarama
04.2023 - 09.2023
Supervisor
Burrito Guyz
05.2022 - 03.2023
Post Graduate Diploma - Supply Chain And Operations Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Engineering
Gandhinagar Institute of Technology