Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhishek Kumar

North York,ON

Summary

IT Support Specialist with experience providing first-level technical support for Windows systems, hardware, and mobile devices. Skilled in diagnosing software and network issues (TCP/IP, DNS, DHCP), and documenting resolutions in ServiceNow. Known for delivering excellent customer service in fast-paced environments, and training users on Office 365 and company applications to improve productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist

360 Degree Customer Inc.
01.2022 - Current
  • Provide first-level technical support to end users via phone, email, and remote assistance, troubleshooting issues related to Windows, desktops, laptops, printers, scanners, tablets, and mobile devices.
  • Maintain accurate documentation of user interactions, troubleshooting steps, and resolutions within the IT ticketing system (ServiceNow), ensuring comprehensive issue tracking and knowledge base development.
  • Diagnose and resolve network connectivity issues related to TCP/IP, DNS, and DHCP across LAN and Wi-Fi networks, ensuring optimal uptime and performance.
  • Consistently deliver a professional and positive user experience in high-volume support environments.
  • Train users on software installation, configuration, and updates, including Microsoft Office 365 and company-specific applications, fostering smooth adoption and user proficiency through clear guidance and technical documentation.

Education

Post-Graduate Certificate - Cloud Computing For Big Data

Lambton College
Toronto, ON
08-2023

Bachelor of Science -

Kurukshetra University
Haryana, India
06-2016

Skills

  • Ticketing systems
  • Customer service
  • Remote access
  • Microsoft 365
  • Windows 8, 10, 11
  • LAN/WAN
  • Asset management

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA IT Operation Specialist

Timeline

IT Support Specialist

360 Degree Customer Inc.
01.2022 - Current

Bachelor of Science -

Kurukshetra University

Post-Graduate Certificate - Cloud Computing For Big Data

Lambton College

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Abhishek Kumar