Abhishek Kumar
Kitchener,ON
Summary
A highly motivated and ambitious individual eagerly seeking an opportunity, where one can learn. To deal with day-to-day situations and challenges in the work environment and contribute through interpersonal skills and experience. Highly organized and skilled with excellent critical thinking, problem-solving, and planning abilities. Over 2+ years of experience in workforce assessment.
Overview
4
4
years of professional experience
Work History
Workforce Management Analyst
Alorica India PVT. LTD
11.2021 - 07.2023
- Work as an information system used for decision-making and coordination, control analysis, and visualization of information in an organization.
- Assigning the right employees with the right skills to the right job at the right time to meet the demand.
- Forecasting contact volumes and scheduling the staff accordingly
- Managing on a day-to-day basis (Business Continuity
- Plan)
- Real-time management of the employees and keeping a record of all reports/data of operations and support functions
- Discuss daily/Weekly performance with stakeholders.
Customer Service Executive
Teleperformance India Pvt. Ltd
03.2020 - 10.2021
- Answering client correspondences through Email
- Social media and by Phone
- Relaying extensive product information to customers
- Closing sales for the company
- Filing customer records, including contact information, Purchase and billings
- Providing customers with clear instructions to resolve issues at real-time
- Conducting surveys and writing reports bases on customer feedback on products and services.
Cafe Worker/Server
Barista
02.2019 - 01.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Education
Post Graduation Diploma - ProjectManagement
Conestoga College
Kitchener, ON09.2023
INTERNSHIPS -
SIEMENS
India 01.2019
Bachelor's of technology - Mechanical Engineering
CGC - College of Engineering
Mohali, India2019
Skills
- Customer Service
- Analytical and Critical Thinking
- Data Collection
- Warehouse Management System (WMS)
- Workforce Scheduling
- Administrative Support
- Team Development
- Microsoft Excel
- Database Maintenance
- Customer Accounts Management
- Microsoft Office
- Cash Handling
- Cleaning and organization
- Food service standards
Timeline
Workforce Management Analyst
Alorica India PVT. LTD
11.2021 - 07.2023
Customer Service Executive
Teleperformance India Pvt. Ltd
03.2020 - 10.2021
Cafe Worker/Server
Barista
02.2019 - 01.2020
Post Graduation Diploma - ProjectManagement
Conestoga College
INTERNSHIPS -
SIEMENS
Bachelor's of technology - Mechanical Engineering
CGC - College of Engineering
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