Abhishek Kotwal
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Canadian Banking industry. As part of my personal learning goals. A solid team player with an outgoing and positive demeanor, I am passionate about growth through customer satisfaction and relationships. Proven track record of consistently meeting targets for referrals and operational benchmarks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Repersentative
CIBC
Niagara Falls
06.2023 - Current
- Resolve specific and general banking inquiries from customers, account balances, transaction history, services charges, interest rates and more
- Create sales opportunities according to customer's needs, resulting in quality customer service
- Cross-sell credit cards, loans and other bank products through referrals and incoming (client-initiated) inquiries
- Process a high volume of cash and check transactions while adhering to security and compliance standards
- Handle currency and coin exchanges for enterprise and individual customers
- Collaborate with team members to ensure smooth branch operations and contribute to a positive working environment.
Sales Associate
Best Buy
Sydney, NS
06.2021 - 10.2021
- Provided primary customer support to internal and external customers with membership plans for Virgin Mobile and promoting protection plans, Audio speakers, and Google home security
- Handling billing disputes related to consumer bills
- Solved customer challenges by offering relevant products and services
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products.
Senior Customer Service Representative
Mahindra Holidays
Mumbai, India
10.2017 - 04.2021
- Supervised the sales team for acquisition, client feedback, and upselling and managed escalations and grievances
- Acted as the single point of contact (SPOC) for the on-board customer right from handling CRM to tracking receivables, completion of documentation, and feedback
- Worked closely with the creative and technical teams to develop various brand communication collaterals
- Successfully handled occupancy, client engagement & retention, operations, and execution.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS12.2022
Bachelor in Commerce -
Annamalai University
01.2011
Skills
- File Management
- Service Recommendations
- Account Management
- Client Relations
- Payment Processing
- Order Processing
- Salesforce CRM
- Account Updating
- Service Upselling
- Sales Transactions
- Complaint Resolution
- Problem Solving
Certification
- I am currently preparing for MFDA
- CPR / AED / First-Aid
- WHMIS 2015 (GHS) Certificate
- Advanced Food Safety Certification
References
Parth
Timeline
Client Service Repersentative
CIBC
06.2023 - Current
Sales Associate
Best Buy
06.2021 - 10.2021
Senior Customer Service Representative
Mahindra Holidays
10.2017 - 04.2021
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Bachelor in Commerce -
Annamalai University
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