Abhishek Joshi
Mississauga,ON
Summary
Dedicated Operations Manager offering 7 years of expertise in supervising and training 200+ employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
7
7
years of professional experience
Work History
Operations Manager
CEVA Logistics
06.2022 - 05.2023
- CEVA Logistics is the 4th largest Contract Logistics provider globally. CEVA logistics DC , has an operating space of over 500,000 sq. Feet and requiring over 50,000 storage locations and 1m + unit’s inventory
- Lead and direct overall operations of 12 accounts, mainly New Balance and ensure the effective and successful management of labour, productivity, quality control, and safety measures under company objectives
- Pioneer creating an inventory control team with a cycle count process that enhanced inventory accuracy from 90% to 99%
- Implement new processes and procedures that decreased company labour to revenue to 35%
- Company Liaison: serve as a primary liaison between CEVA and New Balance head office to ensure and enforce strict adherence and compliance to SLA (Service Level Agreement) KPI's
- Facilitate process and business efficiency by implementing comprehensive logistic management, leadership, problem-solving, and process improvement knowledge
- Leverage existing Warehouse management system knowledge to effectively manage order priorities, resulting in the proper execution of Ecommerce, ASAP, wholesale, and VAS orders
- Conduct annual performance reviews for 220 staff within department, which includes 3 Operations Supervisors, 1 IC Manager, 1 IC Supervisor and 10 Team Leads as direct reports
- Improved Outbound KPI metrics like Order Picking Accuracy from 97% to 99.9%, Lines Picked and Shipped 22 per Hour to 48 per Hour, Ship Complete from 98% to 99.9% and inbound KPI metrics like Dock to Stock from 24hrs to < 8hrs, thus ensuring all SLAs are met for the clients on daily basis.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Manager
VALUE ADDED SERVICES
06.2021 - 05.2022
- Value Added Services is a superior provider of quality, rework, warehousing, and assembly services in the Automotive Sector
- Achieved P&L target of all projects assigned at 10 Customer Locations and 25,000 sq.Ft cross dock warehouse
- Lead a team of 10 Project managers and 1 Warehouse Manager and established monthly goals and coaching for each direct report resulting in 25% increase in KPI's
- Manage operational KPI's including budget, labor, work completion, schedule adherence and weekly profit/loss margin in all assigned customer locations and warehouse.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Sr. Warehouse Operations Supervisor
Intelcom Express
06.2019 - 05.2021
- Intelcom is a leading last-mile carrier in the Global e-commerce sector
- Responsible for the day-to-day operations of the 65K sq.ft Delivery Station with a daily volume of 10,000 packages increasing to 15,000 - 20,000 packages during peak times for sorting and delivery
- Lead an organization of 14 direct reports including 8 operations supervisors, 2 customer service representatives, 2 Sort Supervisors, 2 lead hands, 2 traffic marshals and up to 35 team members
- Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction
- Develop systems and processes that track and optimize productivity and standards, metrics, and performance targets to ensure effective returns of assets/investments
- Achieved Daily KPI's of station which includes 4.75 Customer Service Rating, $0.17 Cost per package for sort, 99.5% Expected Delivery Date (EDD) rating, Net P&L Margin and Labor & Logistics cost.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Optimized routes through careful planning, realizing cost savings of $10000 for company.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Project Manager
STRATOSPHERE QUALITY
04.2017 - 05.2019
- Stratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services in the manufacturing and automotive industry
- Responsible for managing 20 different client locations and 2 Warehouses each 100,000 sq. Ft in Southwestern Ontario, including direct supervision of 50 Project Supervisors and 30 Team Leaders
- Develop new operational initiatives including launch of new customers, locations/services
- Responsible for hiring Project Supervisors, Team Leads, Production Associates and Quality Inspectors as per the needs of client site projects
- Review project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
- Added a GP-12 inspection procedure for Tesla parts made by the client, decreasing scrap rate from 70 to 5% within 6 months and increasing defect free parts produced from 60% to 95%, resulting in $5M Savings for Tesla
- Within 18 months successfully completed the project which also resulted in Tesla awarding Stratosphere Quality the Supplier liaison in all their plants in the USA 24*7
- Monitored project performance to identify areas of improvement and make adjustments.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Education
College Diploma - Resources Drilling Technician
FLEMING COLLEGE
Lindsay, ON04.2017
Bachelor Of Technology (BTECH) - Mechanical Engineering
Uttarakhand Technical University
Dehradun06.2014
Skills
- Microsoft Office
- SAP ERP
- Manhattan
- IMFirst Citrix
- PowerBi
- Operations Management
- Continuous Improvement
- People Management
- P&L Responsibility,
- EBIDTA Growth
- TMS – Progression, Go Cloud
- Negotiation
- Process Improvement
- Warehouse Operations
- Project Management
- Finance Understanding
- Multi-Site Operations
- Budgeting and Cost Control
Timeline
Operations Manager
CEVA Logistics
06.2022 - 05.2023
Operations Manager
VALUE ADDED SERVICES
06.2021 - 05.2022
Sr. Warehouse Operations Supervisor
Intelcom Express
06.2019 - 05.2021
Project Manager
STRATOSPHERE QUALITY
04.2017 - 05.2019
College Diploma - Resources Drilling Technician
FLEMING COLLEGE
Bachelor Of Technology (BTECH) - Mechanical Engineering
Uttarakhand Technical University
Similar Profiles
Ramamurthy ParamasilvamRamamurthy Paramasilvam
Logistics Supervisor at Bollore logistics / CEVA logisticsLogistics Supervisor at Bollore logistics / CEVA logistics
Tamara CormierTamara Cormier
Material Handler at CEVA Logistics/ HCL LogisticsMaterial Handler at CEVA Logistics/ HCL Logistics
JOHANN VIGGIANIJOHANN VIGGIANI
Operations Team Lead | LVMH at CEVA Logistics - Bollore LogisticsOperations Team Lead | LVMH at CEVA Logistics - Bollore Logistics
Amine ErriadeAmine Erriade
Procurement Tender Coordinator/Analyst at Bolloré Logistics / CEVA LogisticsProcurement Tender Coordinator/Analyst at Bolloré Logistics / CEVA Logistics
Shehroze HussainShehroze Hussain
Crew Team Member at Churchill Meadows Community CentreCrew Team Member at Churchill Meadows Community Centre