Abhishek Emmanuval
Summary
Proven ability to enhance guest satisfaction and streamline operations, as demonstrated at Sheraton Tung Chung Hotel. Skilled in guest relations and property management systems, with a knack for problem-solving and team collaboration. Achieved significant improvements in efficiency and customer service, ensuring high occupancy rates and positive guest feedback.
Overview
1
1
year of professional experience
Work History
Front Office Associate Trainee
Sheraton Tung Chung Hotel
05.2024 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness, elevating customer satisfaction levels.
- Resolved guest complaints effectively, ensuring repeat business and positive reviews.
- Managed reservations through various booking channels, optimizing room occupancy rates.
- Handled incoming calls professionally and directed them appropriately for efficient communication across the property.
Bartender Assistant
The Farm House Bar & Bistro
09.2023 - 04.2024
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Education
BHMCT - Hospitality And Tourism Management
Snehacharya Institute of Management And Technology
Alapuzha, India.11.2024
High School Diploma -
St Aloysius HSS
Kollam, India.03.2019
Skills
- Guest Relations
- Property Management Systems
- Upselling strategies
- Reservation Management
- Basic accounting
- Concierge services
- Problem-Solving
- Team Collaboration
- Verbal and written communication
- Oral and writing communication
- Reception Area Maintenance
- Researching skills
Languages
English
Full Professional
Timeline
Front Office Associate Trainee
Sheraton Tung Chung Hotel
05.2024 - Current
Bartender Assistant
The Farm House Bar & Bistro
09.2023 - 04.2024
BHMCT - Hospitality And Tourism Management
Snehacharya Institute of Management And Technology
High School Diploma -
St Aloysius HSS
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