Abhishek Choudhary
Vancouver,Canada
Summary
Accomplished Food Service Supervisor with a proven track record at Desi Rasoi, enhancing operational efficiency by implementing cost control and budget management strategies. Skilled in leadership and team development, achieved a significant reduction in operational expenses. Excel in utilizing Microsoft Office Suite and OSMS for inventory management, demonstrating exceptional problem-solving and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Desi Rasoi
Surrey, Canada
08.2024 - Current
- Coordinate and adjust staff schedules to ensure optimal shift coverage, maintaining a 90% attendance rate
- Oversee customer interactions, resolving 95% of complaints within the first contact
- Maintain food safety and health standards, achieving 100% compliance with local regulations
- Track and replenish inventory, reducing stock shortages by 10-15% monthly
- Lead training sessions to enhance team efficiency, improving service times by 26%
- Oversee cash handling, deposits, and reconciliations, ensuring 99% accuracy in financial reports
- Monitor and control labor and food costs, achieving a 5-7% reduction in operational expenses
- Provide regular employee feedback, improving individual productivity by 10%
- Identify and execute cost-cutting measures, reducing operational expenses by 5%
Supervisor/Cake Maker and Decorator
Baskin Robbins
Metro town, Canada
09.2023 - 07.2024
- Expertly crafted over 15 custom cakes weekly to Baskin Robbins' standards, increasing custom orders by 20% while maintaining high quality
- Achieved a 95% customer satisfaction rate and developed 5 new trending flavours and designs
- Supervised a team of over 6 employees, providing comprehensive training to ensure excellent customer service and high team performance
- Enhanced service speed by 20%, improving customer satisfaction and store productivity
- Streamlined processes and reduced operational costs by 5% through waste minimization and supply chain optimization
- Led staff to achieve over 90% customer satisfaction by delivering exceptional service and managing feedback effectively
- Implemented strategic upselling techniques, increasing average purchase values by 30% and significantly boosting store revenue
Assistant Restaurant Manager
McDonald’s North & East
Delhi, India
11.2022 - 08.2023
- Reduced food waste from 35% to 14.75% by meticulously managing inventory and controlling portion sizes, enhancing operational efficiency
- Cut inventory costs from 26% to 19.8% by improving ordering processes and optimizing staff resource utilization
- Led crew training and implemented effective scheduling, boosting station efficiency, productivity, and optimal staffing through regular assessments and comprehensive training programs
- Managed restaurant cash flow, ensuring accurate record-keeping, secure financial transactions, and adherence to cash storage standards
- Implemented a precise maintenance schedule, reducing maintenance expenses from 30% to 24% through regular and efficient equipment care
- Achieved a 20% revenue increase and maximized profit margins by implementing and promoting upselling techniques, training staff to consistently offer add-ons and upgrades to customers
Industrial Trainee
The Leela Ambience Convention Hotel
New Delhi, India
07.2019 - 10.2019
- Provided excellent customer service by greeting guests and addressing their needs promptly
- Assisted in setting up banquet rooms, including tables, chairs, and tableware
- Served food and beverages efficiently while maintaining a high level of service
- Worked with event organizers and kitchen staff to ensure smooth event execution
- Ensured timely service of courses and accommodate any special guest requests
- Assist with cleaning up and tearing down the event space after the event
- Follow food safety, hygiene, and health regulations
- Attend briefings to understand event details and guest requirements
Education
Post-Baccalaureate Diploma - Global Hospitality & Tourism Management
Capilano University
Vancouver, Canada12.2024
Bachelor of Science - Hospitality and Hotel Administration
Chandigarh College of Hotel Mgmt. & Catering tech
Mohali, India06.2021
Skills
- Onboarding
- Training and Development Programs
- Leadership and Team Development
- Staff Scheduling and Resource Allocation
- Cost Control and Budget Management
- Health and Safety Compliance
- Customer Engagement and Retention
- Upselling and Revenue Enhancement
- Problem Solving and Decision Making
- Effective Communication and Interpersonal Skills
- Events Coordination and Execution
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Point of Sale (POS) Systems: Micros, Oracle
- Inventory Management Software: OSMS
- Scheduling Software: 7 shift’s
Certification
- Serving it Right, 09/01/23, 09/01/28
- SafeCheck Advanced Food Safety Certification, 12/01/23, 12/01/27
- Canadian Red Cross: Emergency First Aid & CPR
Timeline
Food Service Supervisor
Desi Rasoi
08.2024 - Current
Supervisor/Cake Maker and Decorator
Baskin Robbins
09.2023 - 07.2024
Assistant Restaurant Manager
McDonald’s North & East
11.2022 - 08.2023
Industrial Trainee
The Leela Ambience Convention Hotel
07.2019 - 10.2019
- Serving it Right, 09/01/23, 09/01/28
- SafeCheck Advanced Food Safety Certification, 12/01/23, 12/01/27
- Canadian Red Cross: Emergency First Aid & CPR
Post-Baccalaureate Diploma - Global Hospitality & Tourism Management
Capilano University
Bachelor of Science - Hospitality and Hotel Administration
Chandigarh College of Hotel Mgmt. & Catering tech