Abhishek Cholayil
Kitchener,Canada
Summary
Highly motivated and detail-oriented Computer Hardware Technician with a deep passion for technology and a proven background in computer hardware. Primary objective is to apply extensive expertise in diagnosing and resolving computer malfunctions. Additionally, I am dedicated to fostering environmental sustainability and am excited about the opportunity to bring my commitment to this cause to your dedicated team.
Overview
9
9
years of professional experience
Work History
Customer Service Sales Representative
Home Service Solutions
Waterloo, Canada
02.2024 - Current
- Delivered high-quality customer support through daily phone and in-person interactions, resolving customer inquiries and concerns while maintaining a strong customer-first mindset and positive customer experience.
- Managed customer interactions independently, ensuring accurate case documentation, timely follow-ups, and effective handoff to technical and installation teams for issue resolution.
- Conducted needs analysis and troubleshooting during initial customer assessments to identify product requirements, explain service options, and address objections related to home renovation solutions.
- Demonstrated strong communication skills by adapting messaging to diverse customer audiences and navigating challenging customer conversations with professionalism and confidence.
- Built trust and rapport with customers by clearly articulating product features, benefits, and limitations, contributing to high-quality lead generation and increased customer satisfaction.
- Fostered rapport and trust with clients, generating high-quality leads.
- Collaborated cross-functionally with operations and technical specialists to escalate issues, clarify requirements, and support smooth end-to-end customer journeys.
- Managed customer information with a detail-oriented and proactive approach, enhancing accuracy and follow-up efficiency.
- Shared customer feedback and identified common issues to support continuous improvement in sales and support processes.
Picker
Fastenal Canada
Kitchener, Canada
06.2022 - 01.2024
- Picked and packed orders, operated computer programs and scanners for labeling, and weighed products to ensure compliance with safety regulations.
- Picked and packed orders, printed routing labels, and transferred products to next department, enhancing workflow efficiency.
- Coordinated product movement from distribution center to company-owned branches, ensuring timely delivery and inventory accuracy.
Administrative Assistant/ Assistant Manager
Sastha Constructions
Kerala, India
01.2017 - 01.2022
- Managed Data Entry & Office Tasks
- Maintained and updated office hardware to ensure operational readiness.
- Answered phone calls and emails, providing timely responses to inquiries.
- Entered & Verified Data in Company Database
- Utilized Microsoft Excel for Inventory & Test Tracking
- Ensured Optimal System Performance
- Diagnosed & Repaired Computer Malfunctions
- Conducted Inspections, Testing & Evaluation
- Rebuilt & Configured Parts
- Assembled Computer Systems & Peripherals
- Followed Strict Guidelines & Quality Standards
Education
Bachelor of Applied Technology - Applied Network Infrastructure and System Administration
Conestoga College
Doon Campus, Ontario, Canada01.2023
Bachelor of Computer Science -
Calicut University
India01.2021
Skills
- Customer-Focused Support
- Email Support Services
- SaaS Application & Service Support
- Windows Server Administration & Active Directory Group Policy Objects (GPOs), Organizational Units (OUs), AD Delegation
Identity, User, and Access Management (RBAC)
DNS, DHCP, and Web Services Configuration - Cross-Functional Collaboration
- Adaptability in Fast-Paced Environments
- Ownership & Accountability
- Attention to Detail
- Time Management & Prioritization
- Continuous Learning Mindset
- Structured Problem-Solving
- Analytical & Systems Thinking
- Systems, Network, and Application Troubleshooting
- Incident Detection, Diagnostics, and Root Cause Analysis
- Systems & Service Monitoring (Availability, Performance, Uptime)
- Windows Server Administration & Active Directory Group Policy Objects (GPOs), Organizational Units (OUs), AD DelegationIdentity, User, and Access Management (RBAC)DNS, DHCP, and Web Services Configuration
- Technical Documentation & Knowledge Base Maintenance
Projects
Capstone Project for PGDM in Applied Network Infrastructure and System Administration:
- Handled Windows server 2019 environment, NLB, ADCS, WDS, DNS, DHCP, GPO, etc.
- Deployed Virtual machines and established load balancing in HYPER V and VMware ESXi.
- Used RPM and APT for package management in Linux and Ubuntu systems.
- Deployed docker containers in Redhat-based systems.
- Involved in deploying and managing SQL database Server 2019 and Exchange Server 2019 and built High availability and fault tolerance setup.
- Handled migration setup with Vmotion, higher availability with Vsphere HA, and Fault tolerance with Vmware Fault tolerance setup and storage with VSAN.
- Creation of FC, Vsan, and iSCI virtual disk in Vmware platforms.
- Deploy and upgrade new patches and applications in Redhat and Unix servers.
- Involved in research and development for migrating on-premise environment to Azure and AWS cloud.
- Configured Azure virtual machines, resource groups, and various services in Azure.
- Installation and management of Windows 10/11 OS.
Timeline
Customer Service Sales Representative
Home Service Solutions
02.2024 - Current
Picker
Fastenal Canada
06.2022 - 01.2024
Administrative Assistant/ Assistant Manager
Sastha Constructions
01.2017 - 01.2022
Bachelor of Applied Technology - Applied Network Infrastructure and System Administration
Conestoga College
Bachelor of Computer Science -
Calicut University