Abhishek Bhardwaj
Central Surrey,BC
Summary
Spearheaded strategic sales leadership and demonstrated advanced financial acumen at Osl Retail, leading to a 30% increase in the client base. Showcased proficiency in CRM software and effective team training techniques. The tenure at Best Buy was marked by innovative customer engagement strategies, highlighting expertise in stakeholder engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Sales Specialist
Osl Retail
Maple Ridge, Canada
01.2024 - 09.2024
- Led Sales Team Operations: Directed and mentored a sales team to surpass sales targets through skill development and performance optimization
- Strategic Sales Execution: Formulated and implemented sales plans that expanded market presence and escalated revenue, achieving a 30% annual growth in client base
- Enhanced Client Relations: Fostered and maintained robust stakeholder relationships, boosting customer satisfaction and retention by 25%
- Surpassed Sales Goals: Secured top commission accelerator by achieving 160% of sales targets within the first month
- Market Trend Analysis: Assessed competitive landscape and market trends to inform and refine sales strategies, contributing to a 35% increase in market share
Senior Mobile Advisor
Best Buy
Richmond, Canada
01.2023 - 09.2024
- Guided Technology Solutions: Offered expert advice on mobile technology solutions to improve operational efficiency and customer engagement, enhancing client satisfaction scores by 20%
- Reduced Sales Cycle: Coached the team in a unique qualification and follow-up process that reduced the sales cycle by 40%
- Operational Optimization: Critically evaluated and enhanced customer service protocols and sales methodologies to streamline operations and cut costs by 15%
- Leadership Recognition: Promoted twice based on exceptional leadership skills and consistent performance
Customer Service/Omni-Channel Expert
Best Buy
Richmond, Canada
08.2022 - 01.2023
- Innovated Customer Experience: Refined touchpoints across all channels to ensure a cohesive and superior customer experience, reducing response times by 40%
- Empowered Team Excellence: Led a cross-functional team in executing top-tier service strategies, improving team performance metrics by 25%
- Orchestrated Omni-Channel Strategies: Developed and implemented seamless customer service solutions across digital and physical platforms, increasing customer engagement and satisfaction by 30%
Jr Executive Accounts
AB Travel
New Delhi, India
08.2020 - 06.2022
- Managed Invoice Processing: Reviewed and processed over 100 invoices monthly, ensuring timely payments and strong vendor relations
- Financial Reconciliation: Performed monthly bank and credit account reconciliations with 98% accuracy
- Administered Payroll: Managed payroll processes for over 200 employees, ensuring timely salary payments and legal compliance
- Budget Management: Monitored and analyzed organizational spending against budgets, driving a 10% cost saving by optimizing resource allocations
Education
Graduate Diploma - Business Administration & Management
Capilano University
Canada06.2022
School of Foreign Languages Certificate - French
Delhi University
India06.2020
Skills
- Strategic Sales Leadership
- Advanced Negotiation and Persuasion
- Expert Stakeholder Engagement
- Comprehensive Market Analysis
- Effective Team Leadership and Training
- Proficiency in CRM and ERP software
- Advanced Financial Acumen
- Money management
Certification
- Fundamentals of Digital Marketing - Google Digital Garage
- Customer Service Foundations - LinkedIn Learning
- Strategic Thinking - LinkedIn Learning
- Financial Analysis: Analyzing the Bottom Line with Excel - LinkedIn Learning
Accomplishments
- Exceeded Sales Goals: Surpassed annual sales targets by 40% through the implementation of strategic sales initiatives and effective customer engagement techniques.
- Revenue Growth Leadership: Directed a team that successfully increased quarterly revenue by 25%, utilizing advanced analytics to target underserved markets and optimize sales campaigns.
- Client Base Expansion: Expanded client base by 35% within one year by leveraging competitive market analysis and tailored marketing strategies, significantly increasing market share.
- Cost Reduction Strategies: Reduced operational costs by 15% through the introduction of streamlined sales processes and vendor negotiation tactics, improving overall profitability.
References
References available upon request.
Timeline
Mobile Sales Specialist
Osl Retail
01.2024 - 09.2024
Senior Mobile Advisor
Best Buy
01.2023 - 09.2024
Customer Service/Omni-Channel Expert
Best Buy
08.2022 - 01.2023
Jr Executive Accounts
AB Travel
08.2020 - 06.2022
Graduate Diploma - Business Administration & Management
Capilano University
School of Foreign Languages Certificate - French
Delhi University
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