Abhishek Ayyappan
Surrey,BC
Summary
Innovative and results-driven Operations Manager with extensive experience in commercial services, business development, and team leadership. Proven track record of optimizing operations, driving sales growth, and enhancing employee engagement in dynamic environments. Adept at identifying market opportunities, developing customer retention strategies, and managing budgets and analytics. A polished professional with strong leadership skills and a commitment to delivering exceptional service and business solutions within the commercial sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
Amazon Canada (Corporate Courier Logistics)
2022.09 - Current
- Led and managed a high-performing team of 80-100 personnel, overseeing their performance and target achievement, and fostering a positive work environment that encouraged employee engagement and professional growth.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
SCHEDULING MANAGER
Amazon Canada - (Corporate Courier Logistics)
2022.03 - 2022.09
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented scheduling policies.
- Worked with manager and supervisor to plan and coordinate route schedules.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Oversaw routine equipment maintenance and repairs.
- Served as central point of contact for all outside vendors.
- Scheduled training activities for 40-50 service personnel per month.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
FLEET PERFORMANCE SPECIALIST
Amazon Canada - (Corporate Courier Logistics)
2020.08 - 2022.02
- Monitor the route and status of drivers to coordinate and prioritize their delivery times.
- Providing drivers with information about orders, traffic, obstacles and requirements.
- Enter data in computer system and maintain logs and record of progress, activities and other information.
- Prioritizing packages and coordinating same day delivery in accordance with Amazon standards.
- Supervised work of contracted employees to keep on task for timely completion.
- Evaluated and adjusted over 70 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated repairs to vehicles to maintain fleet operations.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents.
ESCALATION SUPERVISOR
Bell Canada (Nordia)
2018.04 - 2020.09
- Build relationships with clients over the phone and provide premium customer service in accordance with Bell Canada's service standards
- Develop and maintain up-to-date knowledge of the company's current promotions, products and technology necessary to meet or exceed retention goals
- Fulfill client requests and provide expert guidance regarding our loyalty programs, products and services
- Proactively identify issues, report on client concerns, process gaps and identify ways to improve service
- Promote open and clear communications between multiple departments
- Educate new clients on maintaining their accounts and resolve client issues and escalations
- Providing new Tier 1 and Tier 2 agents, tools to succeed by doing call qualities, providing ongoing coaching and feedback along with sales training.
STORE MANAGER
Chevron
2016.12 - 2018.06
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
MBA - International Business
Vancouver Island University
Nanaimo, BC08.2018
Post Degree Diploma - Human Resource And International Business
Vancouver Island University
12.2016
Bachelor of Commerce - Business Administration
Mahatma Gandhi University
04.2015
Skills
- Shipping and Receiving
- Key Performance Indicators (KPIs)
- Domestic freight management
- Policy and procedure adherence
- Mobile Device Fleet Management
- Data entry
- Incident Investigations
- Dispatching procedures
- Scheduling
- Performance improvement
- Occupational Safety
Certification
Supply Chain Management - Six Sigma Institute
Timeline
OPERATIONS MANAGER
Amazon Canada (Corporate Courier Logistics)
2022.09 - Current
SCHEDULING MANAGER
Amazon Canada - (Corporate Courier Logistics)
2022.03 - 2022.09
FLEET PERFORMANCE SPECIALIST
Amazon Canada - (Corporate Courier Logistics)
2020.08 - 2022.02
ESCALATION SUPERVISOR
Bell Canada (Nordia)
2018.04 - 2020.09
STORE MANAGER
Chevron
2016.12 - 2018.06
MBA - International Business
Vancouver Island University
Post Degree Diploma - Human Resource And International Business
Vancouver Island University
Bachelor of Commerce - Business Administration
Mahatma Gandhi University
Supply Chain Management - Six Sigma Institute
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