Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abhishek

Abhishek

Thunder Bay,Canada

Summary

Customer-focused and results-driven professional with over two years of experience in dynamic hospitality and service environments. Skilled in team supervision, point-of-sale operations, customer issue resolution, and staff scheduling. Demonstrated ability to enhance customer satisfaction, optimize front-end operations, and contribute to team performance.

Overview

2
2
years of professional experience

Work History

Floor Supervisor

Blackstone Steakhouse
01.2024 - 05.2025
  • - Oversee daily front-of-house operations, ensuring a seamless customer experience.
  • - Supervise and coordinate staff during shifts, providing clear direction and support.
  • - Prepare and maintain weekly employee schedules based on staffing needs and operational demands.
  • - Handle customer concerns and special requests with professionalism, ensuring swift and satisfactory resolutions.
  • - Manage slot-based reservations and maintain an organized booking system.
  • - Ensure adherence to health, safety, and cleanliness standards.
  • - Facilitate training and onboarding of new team members to uphold service excellence.
  • - Collaborate with kitchen and management teams to improve service efficiency and guest satisfaction

Server

Blackstone Steakhouse
02.2023 - 01.2024
  • - Delivered high-quality customer service by greeting guests and accurately taking orders.
  • - Ensured prompt and courteous delivery of food and beverages.
  • - Maintained detailed knowledge of menu items to support upselling efforts and customer recommendations.
  • - Managed POS transactions including cash, debit, and credit payments; reconciled cash at shift end.
  • - Upheld sanitation standards by maintaining a clean and organized service area.

Fulfillment Warehouse Associate – Ship dock

Amazon Warehouse
06.2023 - 01.2024
  • - Processed and shipped customer orders using handheld scanners and conveyor systems.
  • - Performed equipment checks and reported mechanical issues.
  • - Maintained a clean, efficient, and safety-focused workspace.
  • - Worked effectively in a fast-paced, team-oriented environment

Education

Post-Graduate Diploma - Global Business Management

Loyalist College
08-2024

Bachelor of Commerce - Accounting And Business

Punjab University
Chandigarh
08-2021

Skills

  • - Customer Service & Conflict Resolution
  • - Staff Supervision & Shift Scheduling
  • - Reservation & Queue Management
  • - POS System Operation (Clover & Others)
  • - Cash Handling & End-of-Day Reconciliation
  • - Multitasking & Time Management
  • - Microsoft Office Suite (Word, Excel, Outlook)
  • - Fluent in English, Hindi, Punjabi

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Floor Supervisor

Blackstone Steakhouse
01.2024 - 05.2025

Fulfillment Warehouse Associate – Ship dock

Amazon Warehouse
06.2023 - 01.2024

Server

Blackstone Steakhouse
02.2023 - 01.2024

Post-Graduate Diploma - Global Business Management

Loyalist College

Bachelor of Commerce - Accounting And Business

Punjab University

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Abhishek