Abhishek
Sydney
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and the public.
Overview
5
5
years of professional experience
Work History
Warehouse Specialist(Sole Person in Dept.)
Emco Corporation
2022.08 - Current
- Single-handedly run two warehouses (plumbing and HVAC) efficiently
- Perform shipping and receiving duties, and troubleshoot and help create solutions for customers when problems arise
- Verified amount of items received in orders and cross-checked with invoices.
- Build and sustain effective working relationships with vendors
- Put away freight to its respected location in the warehouse and bin locate any new products
- Examine market opportunities and identify new potential customers
- Provide recommendations on new products, services, and market trends to customers and the Profit Centre Team
- Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings.
Wireless Retail Sales Associate
OSL Retail Services (In Walmart)
2021.11 - Current
- Work independently and as part of a great team
- Deliver five-star customer service by finding perfect solutions for everyone
- Process new activations, upgrades, and sales of wireless devices and accessories
- Handle merchandising, inventory management, and store operations including opening and closing.
Customer Care Agent
The Sydney Call Center
2020.07 - 2021.09
- Provided exceptional quality customer service via telephone, e-mail, and chat to Bobs Discount Furniture Customer Care staff and customers in an efficient and professional manner
- Responded to escalated or sensitive concerns relative to furniture purchases, deliveries, and warranty claims requiring specialized focus
- Operated in various focused areas of the department, including Core, Team Support, Email Support, and Escalations.
Produce Associate
Walmart
2019.10 - 2020.08
- Ensured effective communication and responded to customer questions about produce merchandise
- Assisted in maintaining accurate and competitive pricing by electronically verifying pricing and ensuring the accuracy of signage
- Demonstrated and utilized product knowledge about the types of merchandise in the Produce Department, providing information about product use
- Adhered to standards and policies for product rotation, sell-by dates, and expiration dates, ensuring quality and freshness.
Education
Class 1 Driver - Tractor & Trailer
Maritime Environmental Training Institute
Sydney, NS02.2022
Supply Chain Management -
Cape Breton University
01.2020
Bachelor of Law -
Guru Nanak Dev University
01.2018
Bachelor of Commerce in Business and Accountancy -
D.A.V College
01.2015
Skills
- Teamwork
- Strong verbal and written communication
- Customer service & Punctual
- Technical Support
- Troubleshooting
- WHMIS GHS
- Occupational Health & Safety (OH&S)
- Standard First Aid Training, CPR & AED Level C (St. John Ambulance)
- Forklift Operator
- Basic Fire Safety
- Career Development
Timeline
Warehouse Specialist(Sole Person in Dept.)
Emco Corporation
2022.08 - Current
Wireless Retail Sales Associate
OSL Retail Services (In Walmart)
2021.11 - Current
Customer Care Agent
The Sydney Call Center
2020.07 - 2021.09
Produce Associate
Walmart
2019.10 - 2020.08
Class 1 Driver - Tractor & Trailer
Maritime Environmental Training Institute
Supply Chain Management -
Cape Breton University
Bachelor of Law -
Guru Nanak Dev University
Bachelor of Commerce in Business and Accountancy -
D.A.V College
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