Abhiroop Singh
Toronto,ON
Summary
At Paragon Security, I excelled in a Concierge role, where my adept problem-solving and exceptional customer service skills led to enhanced guest satisfaction and operational efficiency. Demonstrating a strong work ethic and adaptability, I effectively managed diverse tasks and resolved conflicts, significantly improving team performance and fostering an inclusive environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Paragon Security
03.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
Condominium Management -
Humber Institute of Technology And Advanced Learning
Toronto, ON07-2025
High School Diploma -
Winston Churchill Collegiate Institute
Toronto, ON06-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Polite telephone etiquette
- Conflict resolution
- Reliable punctuality
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Limited license from CMRAO
Timeline
Concierge
Paragon Security
03.2023 - Current
Limited license from CMRAO
Condominium Management -
Humber Institute of Technology And Advanced Learning
High School Diploma -
Winston Churchill Collegiate Institute
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