Abhiram Santhosh ramathayil
halifax,Nova Scotia
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Gap Outlet
05.2023 - Current
- Assisted customers with product inquiries and recommendations.
- Collaborated with team members to ensure efficient inventory management.
- Learned product features and benefits to support customer needs effectively.
- Handled customer complaints professionally, ensuring resolution aligned with company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Office Associate
Galaxy Automobiles
01.2018 - 01.2023
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated scheduling for meetings and appointments, optimizing team availability and resource use.
- Assisted in maintaining filing systems, improving document retrieval efficiency and organization.
- Processed incoming communications, prioritizing urgent requests to enhance response times.
Education
Diploma - Business Administration And Management
Mount Saint Vincent University
Halifax08-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Cash handling
- Stocking and receiving
- Client service
Timeline
Sales Associate
Gap Outlet
05.2023 - Current
Office Associate
Galaxy Automobiles
01.2018 - 01.2023
Diploma - Business Administration And Management
Mount Saint Vincent University
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