ABHINAYA N S
Toronto,ON
Summary
Accomplished Salesforce Administrator with a proven track record at ICON Digital and Accenture, enhancing system efficiency and user adoption through expert customization, workflow management, and process automation. Skilled in cross-functional collaboration and adept at delivering scalable solutions within tight deadlines, significantly improving operational outcomes.
Overview
8
8
years of professional experience
Work History
Salesforce Administrator
ICON Digital
Toronto, ON
09.2020 - Current
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Manage Salesforce users, profiles, permission sets, roles, sharing rules, and security controls on Salesforce.
- Point of escalation for technical issues, design direction, functionality and scalability of Salesforce.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
Salesforce Administrator
Accenture
Toronto, ON
05.2016 - 04.2020
- Administering Salesforce environment for GlaxoSmithKline(GSK Ontario Pharmaceutical company).
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Performed quality assurance, system integration and user acceptance testing facilitating on-time, acclaimed “go-live” of enterprise implementations for up to 50,000+ global users.
- Contributed to successful system migrations by meticulously planning, testing, and executing data transfers between platforms.
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.
- Created various Reports and Dashboards to assist managers to better utilize salesforce and configured various reports and for different user profiles based on the need in the organization.
Education
Bachelor of Science - Computer Science
Kongu Engineering College
India04.2017
Skills
- Salesforce Customization
- User Administration
- Workflow Management
- Process Automation
- Lightning Experience
- SFDC Scripting &Testing
- Visual Force
- Remedy Tool
- Congo Composer
- Dashboards and Reports
Accomplishments
· Managed Salesforce requests/issues for 3000+ Salesforce total end users.
· Performed quality assurance, system integration and user acceptance testing facilitating on-time, acclaimed “go-live” of enterprise implementations for up to 50,000+ global users.
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Salesforce Administrator
ICON Digital
09.2020 - Current
Salesforce Administrator
Accenture
05.2016 - 04.2020
Bachelor of Science - Computer Science
Kongu Engineering College