Abhinay Goyal
Brampton,ON
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Inventory Control Specialist
Lululemon
03.2023 - 01.2024
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
Customer Service Representative
SP Data
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Diploma - Hospitality And Tourism Management
Niagara College Toronto
Toronto08-2022
Diploma - Event Management
St. Clair College of Applied Arts And Technology
Windsor, ON08-2021
Bachelor of Arts - Business Economics
Punjabi University Patiala
India03-2019
Skills
- Inventory Monitoring
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Active Listening
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
- Team Development
- Technical Support
- Dispute Resolution
- Sales expertise
Languages
English
Full Professional
Hindi
Full Professional
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Inventory Control Specialist
Lululemon
03.2023 - 01.2024
Customer Service Representative
SP Data
09.2022 - 02.2023
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Diploma - Hospitality And Tourism Management
Niagara College Toronto
Diploma - Event Management
St. Clair College of Applied Arts And Technology
Bachelor of Arts - Business Economics
Punjabi University Patiala
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