Abhinav Uppal
North Bay,ON
Summary
Accomplished Branch Manager at Tim Hortons, adept in customer service and problem-solving, significantly enhanced service quality and branch profitability. Leveraged time management and GPS route planning skills across roles, achieving exemplary driving records with DoorDash and Skip The Dishes. Proven leader, fostering team productivity and maintaining a safe, efficient operational environment.
Overview
7
7
years of professional experience
Work History
Driver
DoorDash
North Bay, ON
12.2022 - Current
Driver
Skip The Dishes
North Bay, ON
12.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Branch Manager
Tim Hortons
North Bay, ON
12.2022 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Supervisor
Tim Hortons
Toronto, ON
03.2020 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Security Officer
EPG Security
01.2019 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Team Leader
Tim Hortons
01.2018 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor Of Business Administration - Commerce
Lambton College of Applied Arts And Technology
Old Toronto, ON03.2020
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety management
- Vehicle inspections
- Traffic law observation
- Transportation
- Vehicle maintenance
- Commercial driving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Driver
DoorDash
12.2022 - Current
Driver
Skip The Dishes
12.2022 - Current
Branch Manager
Tim Hortons
12.2022 - 07.2024
Supervisor
Tim Hortons
03.2020 - 12.2022
Security Officer
EPG Security
01.2019 - 12.2022
Team Leader
Tim Hortons
01.2018 - 03.2020
Bachelor Of Business Administration - Commerce
Lambton College of Applied Arts And Technology