Abhinav Singh
Brampton,Ontario
Summary
Adept IT Help Desk Technician from Interdefine Solution Inc, excelling in system diagnostics, software updates, and delivering exceptional customer service. Achieved a 95% user satisfaction rate by resolving over 200 technical support tickets. Skilled in Linux, Windows, and programming languages like Python, showcasing a blend of technical proficiency and problem-solving capabilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Interdefine Solution Inc
Calgary, AB
07.2023 - Current
- Delivered first-line technical support for hardware, software, network issues, and user account management, ensuring prompt resolution, and excellent customer service.
- Logged, tracked, and resolved technical issues using IT ticketing systems, while assisting in hardware, software, and peripheral installation, configuration, and maintenance.
- Contributed to process improvements, streamlined IT support operations, and enhanced efficiency in onboarding processes.
- Resolved over 200 technical support tickets, with a 95% user satisfaction rate.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
Security Analyst Intern
Tata Consultancy Services
Virtual Internship, Forage
09.2024 - 10.2024
- Completed a job simulation with TCS in identity and access management (IAM), collaborating with the Cybersecurity Consulting team to align cybersecurity strategies with business objectives.
- Gained expertise in IAM principles and best practices, delivering comprehensive documentation and presentations to effectively communicate complex technical concepts.
Education
High School Diploma -
Georgian College
Barrie12-2024
Skills
- System diagnostics and software updates
- Hardware configuration
- Wireless networking, Cabling, and Troubleshooting
- Incident reporting and ticket management
- Remote support
- Linux, Windows, Active Directory, and Microsoft 365
- Software installation
- Encryption
- Version control and Git
- Computer programming in Python, JavaScript, and SQL
Certification
- Passed CompTIA Security+ in October, 2024
- Completed Google Cybersecurity Professional Certificate in August 2024
- Currently doing Security Operations Centre module from TryHackMe
Timeline
Security Analyst Intern
Tata Consultancy Services
09.2024 - 10.2024
IT Help Desk Technician
Interdefine Solution Inc
07.2023 - Current
High School Diploma -
Georgian College
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