Abhinav Mittal
Surrey,BC
Summary
Diligent Hotel Management major, energetic and resourceful customer service professional with over five months of experience resolving customer complaints and promoting conflict resolution. Expertise in client services, management, and relationship-building. Aiming to leverage proven leadership, multitasking, and teamwork skills and frequently praise hard working by my peers, I can be relied upon.
Overview
2
2
years of professional experience
Work History
Sales Associate
Visions Electronics
06.2022 - 10.2022
- Assisted customers in finding the right products to meet their needs and preferences
- Provided product demonstrations and explanations to showcase features and benefits
- Handled customer inquiries, providing accurate and helpful information
- Processed sales transactions and maintained accurate records
- Collaborated with team members to achieve sales targets and deliver exceptional customer service
- Conducted inventory checks and restocked merchandise as needed.
Customer Service (Intern)
Hideout Resorts
02.2022 - 04.2022
- Checked and maintained hotel accounts, ensuring accuracy, and resolving discrepancies
- Managed the check-in and check-out processes for guests, ensuring a smooth and efficient experience
- Assigned rooms to guests based on their preferences and availability
- Handled guest inquiries, providing information about hotel facilities, services, and local attractions
- Resolved customer complaints and conflicts in a professional and courteous manner
- Collaborated with team members to deliver exceptional customer service and ensure guest satisfaction
- Worked for B.M Staffing (Warehouse Jobs):
General Labour
DOM International Limited
11.2021 - 02.2022
- Picked and packed boxes containing seafood products, ensuring proper handling & packaging
- Conducted quality checks to ensure product freshness and adherence to standards
- Assisted with inventory management, including tracking stock levels and replenishing supplies
- Responded to customer inquiries and provided assistance with product selection
- Collaborated with team members to maintain a clean and organized work environment.
General Labour
Shah Trading Company
01.2021 - 11.2021
- Lifted and stacked 20 kg sacks of rice onto wooden pallets according to safety guidelines
- Ensured accurate labeling and tracking of pallets for inventory management
- Collaborated with team members to maintain an efficient workflow and meet production targets
- Follow proper lifting and carrying techniques to prevent injuries
- Assisted with general warehouse tasks, such as cleaning and organizing the storage area.
Education
Hotel Management Diploma -
George Brown College
Bachelor of Science - Hospitality Management
Chitkara University
Skills
- Teamwork - Excellent team player with focus on collaboration, team building and customer relations
- Additional skills: Punctuality, Adaptability, Positive Attitude, ability to carry heavy weight items
- Prioritization, Multitasking, and problem-solving abilities in a fast-paced environment
- Experienced with
- Microsoft Office (Word, Excel, PowerPoint)
- Minor experience in IDS (Property Management System)
- Certified in Smart Service, Food Handler, OWAA, Emergency First Aider
Timeline
Sales Associate
Visions Electronics
06.2022 - 10.2022
Customer Service (Intern)
Hideout Resorts
02.2022 - 04.2022
General Labour
DOM International Limited
11.2021 - 02.2022
General Labour
Shah Trading Company
01.2021 - 11.2021
Hotel Management Diploma -
George Brown College
Bachelor of Science - Hospitality Management
Chitkara University