Abhinav Mahindru
Brampton
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals
Compassionate education Counsellor with extensive knowledge of counseling principles and practices. Adept at creating individualized requirements for the students and trying to give them the best study options. Committed to creating a successful journey with IDP Education Pvt. Ltd.
Motivated Admissions Manager with 3 years of experience. A detail-oriented worker with fantastic supervisory skills and knowledge of interview tactics. Adept at providing comprehensive support for organized admissions processes. Ambitious Quality Analyst with a track record of dependability and leadership. Knowledgeable in QA methodology with a proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. Knowledgeable Call Center Representative with experience assisting Telecom and D2H customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
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Overview
18
18
years of professional experience
Work History
International Admission -Team Lead
International Business University
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serving as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Advising applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Designing effective and user-friendly processes for both admissions and applicant review.
- Devised and implementing strategic recruitment plan with consideration to both long and short term goals.
- Collaborating with faculty, staff and students to identify and address institutional challenges.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Counsellor
IDP Education Pvt. Ltd
11.2019 - 06.2023
- Met with students in-person and spoke over the telephone to help students with their further plans of studies.
- Evaluating Student academic profiles to provide the best study options in a variety of institutes.
- Responsible for student admission, tuition fee payment, and other VISA-related services.
- Achieved best Counsellor award in Istanbul (Turkey).
- Best Customer service reward.
Admission Manager
Pyramid Eservices
11.2017 - 10.2019
- Answered challenging enrollment questions and handled special student cases.
- Tracked student offer letters, tuition fee, and VISA process.
- Trained admissions employees on office and administration processes.
- Interviewed potential students in person and by phone before potential acceptance.
Sr. Quality Analyst
Videocon Telecom
08.2012 - 03.2017
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Participated in departmental meetings to establish short- and long-term strategy.
Quality Analyst
Videocon D2H
07.2010 - 08.2011
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Customer Relationship Officer
First Source Solution Ltd
10.2008 - 06.2010
- (BPO)-Airtel Process
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Sales Officer
Bharti Axa Life Insurance
05.2008 - 10.2008
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Prepared sales reports with informative graphs and charts to outline key data.
Sales Officer
HDFC Bank, CASA
06.2007 - 05.2008
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Education
Bachelor of Commerce -
Layallpur Khalsa College
2007
10th - undefined
PSEB, PSEB (Punjab State Educational Board)
2002
Skills
- Mentoring team members
- Proficient in conflict resolution strategies
- Performance evaluation
- Customer-centric mindset
- Collaborative team management
- Analytical decision-making
- Resource allocation management
Accomplishments
- Promoted from Admissions Officer to Admissions Team Lead within 1 year of service .
- Recipient of the IDP Global excellence award in the Financial year 2022-23.
- Achieved top counsellor through effectively helping with GIC account opening by CIBC Bank Canada.
- Best admission manager award for closing 70% offer letter conversion of the student in Canda admission process .
Timeline
International Admission -Team Lead
International Business University
08.2023 - Current
Counsellor
IDP Education Pvt. Ltd
11.2019 - 06.2023
Admission Manager
Pyramid Eservices
11.2017 - 10.2019
Sr. Quality Analyst
Videocon Telecom
08.2012 - 03.2017
Quality Analyst
Videocon D2H
07.2010 - 08.2011
Customer Relationship Officer
First Source Solution Ltd
10.2008 - 06.2010
Sales Officer
Bharti Axa Life Insurance
05.2008 - 10.2008
Sales Officer
HDFC Bank, CASA
06.2007 - 05.2008
10th - undefined
PSEB, PSEB (Punjab State Educational Board)
Bachelor of Commerce -
Layallpur Khalsa College
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