ABHINAV KATOCH
Brampton,ON
Summary
Highly energetic and motivated Customer-centric professional with demonstrated track record of building relationships with clients, developing successful sales campaigns, and forecasting business. Skilled in market analysis, customer service and problem-solving. Experienced in building creative high velocity sales activities with sharp communication to achieve strategic objectives.
With empathy, dedication, motivation, creativity, and strong communication, uphold a professional work ethic that fosters collaborative success and innovative solutions.
Overview
10
10
years of professional experience
Work History
Account Executive
ExperiencePoint
01.2022 - 07.2023
- Achieved 102% annual revenue target by strategically revamping key account management activities, including impactful strategic alignment meetings, network expansions, and new market penetration
- Cultivated strong connections with new leads, resulting in an impressive 45% conversion rate to satisfied buyers and adding 15 new logos to the portfolio
- Successfully engaged with the Higher learning sector, securing deals averaging $10,000-$15,000
- Analyzed historical sales data for 90 Higher education partners, devising a sales utilization and projection plan that yielded $150,000 annual revenue increase
- Accelerated annual growth by 10% for 12 key strategic accounts through proactive client needs identification and strategic alignment with their future programs
Customer Engagement Associate
Contact Point 360
10.2021 - 12.2021
- Skilled in working independently to address customer inquiries, complaints, claims and payment service request for the water utility segment, overseeing a vast clientele of 3 million customers
- Excelled upselling of new programs to existing customers through impactful call interactions, driving an impressive 5% boast in revenue
Associate Account Director
Radisson Hotel Group
06.2013 - 06.2021
- Drove sales development and business assurance for 100+ South Asian hotels by securing RFPs, creating robust business flow plans, and securing global corporate events. Achieved annual revenue of $5 million
- Established global partnership agreements with 5 leading Indian airlines, securing annual crew accommodations across 15 destinations, resulting in $3.5 million in annual revenue
- Facilitated hotel and client operations coordination through strategic business development plan, leading to 7% year-on-year increase in annual contracting process
- Managed critical commercial path projects for new hotels, designing key account portfolios, conducting sales tools and efficiency trainings, and building client relationships
Education
MBA - Business
Guru Gobind Singh University
New Delhi06.2013
Bachelor Degree - Commerce
Guru Nanak Dev University
Amritsar, India06.2011
Skills
- Account Management, Business Development, Strategic Communication, Customer-Success
- Salesforce, Microsoft Suite, Google Suite, Cvent, Lanyon, TravelClick, Opera PMS
Accomplishments
- Received certificate of appreciation from Radisson Hotel Group for delivering 7 new contracts worth $100,000 during pandemic
Additional Information
- Higher Education Campaign- Jan 2023
Analyzed the visiting client’s requirements on the website and crafted personalized Sales & Marketing communications, resulting in the successful initiation of 10 new client discovery meetings
- National Sales Roadshow- Oct 2019
Led a team of 7 hotels to determine their market share by charting out the hotel specific intelligence report, building key packages and 2 months client meeting calendar. The initiative provided a business of $50,000
Timeline
Account Executive
ExperiencePoint
01.2022 - 07.2023
Customer Engagement Associate
Contact Point 360
10.2021 - 12.2021
Associate Account Director
Radisson Hotel Group
06.2013 - 06.2021
MBA - Business
Guru Gobind Singh University
Bachelor Degree - Commerce
Guru Nanak Dev University
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