Abhinav Dogra
Brampton,Ontario
Summary
Adept at streamlining operations and enhancing supply chain efficiency, my tenure at Zurn Elkay highlighted my capability in inventory management and fostering team collaboration. Leveraging ERP systems and advanced Excel skills, I improved order fulfillment accuracy by 20%, showcasing strong organizational skills and a commitment to quality standards.
Overview
6
6
years of professional experience
Work History
Co-Ordinator, Regional Ops Support
Zurn Elkay
2023.01 - 2024.09
- Ensured quality control and safety standards during order fulfillment.
- Ensured high-quality operational processes by effectively managing the team.
- Strengthened supply chain efficiency with targeted operational improvements based on data analysis.
- Facilitated collaboration between regional teams, customer support, and external partners to maintain seamless operations.
- Developed contingency plans to mitigate operational disruptions, and ensured inventory levels were accurately tracked.
- Trained and mentored staff in inventory control and logistics processes, with a focus on accuracy and speed.
- Oversaw inventory and supplies to maintain material availability.
- Coordinated daily tasks such as scheduling, managing resources, handling inventory, and maintaining customer relations.
Customer Service Representative
Renin Corp.
2021.03 - 2023.01
- Processed orders and managed the entire lifecycle from entry to shipping, ensuring accuracy and prompt delivery of pharmaceutical and industrial goods.
- Coordinated shipments and special customer requests, maintaining clear communication with logistics, finance, and transportation departments.
- Troubleshot customer queries related to order status, delivery, and returns, ensuring customer satisfaction.
- Utilized ERP systems to verify orders, process cancellations, and facilitate the special handling of goods.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Produced reports and communicated effectively with the planning and shipping departments to ensure accurate inventory levels.
PSSG Consultant (Back Office Operations)
Rogers Communications Inc.
2018.04 - 2021.02
- Supported internal and external customers by managing orders and resolving discrepancies in back-office operations.
- Played an active role in streamlining processes and improving efficiency within logistics, focusing on timely and accurate order fulfillment.
- Provided feedback and contributed to process improvement initiatives, addressing issues impacting service delivery.
- Managed multiple systems and ensured the accurate entry and tracking of customer data and order status.
- Demonstrated the ability to handle operational tasks under pressure, managing priorities, and adapting to changes quickly.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Technology - Biotechnology
Lovely Professional University
2011-07
Skills
- Inventory management
- Order fulfillment
- Shipping processes
- Supply chain logistics
- Operations
- Accuracy
- Quality standards
- Operational activities management
- Collaboration
- MS Navigation
- MS Dynamics 365
- MS Excel
- Pivot tables
- MS Word
- CRM systems
- ERP systems
- Knowledge of Quality Assurance Practices
- Good Documentation Practices (GDP)
- Communication skills
- Organizational skills
- Attention to detail
- Safety standards
- Material handling equipment (MHE) operation
Timeline
Co-Ordinator, Regional Ops Support
Zurn Elkay
2023.01 - 2024.09
Customer Service Representative
Renin Corp.
2021.03 - 2023.01
PSSG Consultant (Back Office Operations)
Rogers Communications Inc.
2018.04 - 2021.02
Bachelor of Technology - Biotechnology
Lovely Professional University