ABHINAV DAHIYA

• Fulfilled daily orders from e-commerce platform like Amazon, Flipkart, Snapdeal etc) dispatch without breaching SLA and also, handling B2B operations and B2C operations
• Handling 2 departments, Zunpulse & Zunpure Ecommerce B2C Fulfillment with daily TAT's
• Performing inventory statistics, Metric's and status, Weekly fulfillment details and graphs using in excel
• Ensuring all the forward and reverse logistics of the company fulfilled within the best in class timelines
• Monitoring the inventory operations from procurement to dispatch by taking into account forecasts and inventory trends
• Building & Managing guidelines and allocations of courier partners
• Planning & Executing the End-to-End Operations & Supply Chain strategy for the order Fulfillment
• Handled a team of project engineers for B2C fulfillment and interacting with clients for information exchange
• Assisting Tech support and customer support teams for key statics and smooth operation of the business
• Assigned tasks, reviewed performance and devised improvement plans or corrections
• Developed junior team members and cultivated collaborative culture
• Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
• Built and maintained relationships with new and existing clients while providing high level of expertise

- YIF, is a social entrepreneurship platform where the youth of nation gather to become an organization.
- Development, funding and implementation solutions to social, cultural or environmental issues is focused on and associated with the voluntary sector in areas such as poverty alleviation, health care and community development.

- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
-Attended staff meetings and took extensive notes to share with property manager.
- Kept accurate records of all resident and tenant correspondence.