Abhinav Bhardwaj
London,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Technical Support Analyst polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in networking and troubleshooting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Associate II
Amazon Fulfillment Canada
Saint-Thomas, ON
08.2023 - Current
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Troubleshot account issues such as unlocking accounts, resetting passwords or providing hardware/software access.
- Ensured compliance with established policies regarding information security.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
IT Support Associate II
Amazon Fulfillment Canada
Delta, BC
03.2022 - 08.2023
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Troubleshot account issues such as unlocking accounts, resetting passwords or providing hardware/software access.
- Ensured compliance with established policies regarding information security.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Software Quality Assurance Analyst
TheAppLabb
Toronto, Ontario
05.2021 - 02.2022
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date
- Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes
- Communicated with developers and software engineers regarding non- compliance in existing code with updates to compilers and evolving standards of best practice in C#, Java and Python
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high
Shelf Stocker (Part-time)
Walmart Canada Corp.
Mississauga, ON
12.2020 - 03.2021
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Replenished low inventory levels from backstock areas using scanning equipment.
Box Packer (Part-time)
Manpower Services Canada LTD.
Mississauga, ON
10.2019 - 09.2020
- Organized and labeled boxes according to type of product, size, quantity and destination.
- Loaded packages onto pallets or shelves for shipping.
- Operated automated box-packing machines as needed.
- Stacked finished goods on pallets ready for storage or shipment.
Education
Post Graduate Diploma Certificate - Mobile Application Design and Development
Lambton College of Applied Arts And Technology
Toronto, ON04-2021
Bachelor of Technology - Computer Science
Guru Nanak Dev University
Punjab, India05-2018
Skills
- Help Desk Support
- Hardware Troubleshooting
- Network Troubleshooting
- Software Troubleshooting
- Linux (RedHat/Gnome/Samba)
- Windows
- Active Directory
- Cisco Switch/Router
- Packet Tracer
- DHCP
- DNS
- Network Security
- NoSQL/SQL
- Wireless Security
- JSON
Certification
Cisco CCNA routing & switching
CompTIA Network+ Certified
Timeline
IT Support Associate II
Amazon Fulfillment Canada
08.2023 - Current
IT Support Associate II
Amazon Fulfillment Canada
03.2022 - 08.2023
Software Quality Assurance Analyst
TheAppLabb
05.2021 - 02.2022
Shelf Stocker (Part-time)
Walmart Canada Corp.
12.2020 - 03.2021
Box Packer (Part-time)
Manpower Services Canada LTD.
10.2019 - 09.2020
Post Graduate Diploma Certificate - Mobile Application Design and Development
Lambton College of Applied Arts And Technology
Bachelor of Technology - Computer Science
Guru Nanak Dev University
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