Abhinav Abhinav
Jasper,AB
Summary
Determined & Experienced Hospitality professional with a passion for providing exceptional guest service. Skilled in managing hotel operations, resolving guest issues, and ensuring a smooth and enjoyable stay for all guests. Strong leadership and communication skills, with a focus on creating a positive and welcoming atmosphere for both guests and staff. Committed to maintaining high standards of service and exceeding guest expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Crowne Plaza Doha West Bay
Doha, Qatar
10.2021 - 01.2023
- Responsible for overseeing the daily Front Desk operations, Night Manager responsibilities, managing and supervising front desk staff, ensuring guest satisfaction, collaborating with other hotel departments, handling guest complaints, managing room inventory, and ensuring the safety and security of guests and staff
- Also overlooking the Hotel Club Lounge & Concierge Operations, Training & Development of the Winning Team and ensuring high standards of service in compliance with the Brand Standards.
Duty Manager
Holiday Inn Jaipur City Centre
Jaipur, India
06.2020 - 10.2021
- Appointed as Duty Manager after successfully graduating from the I-Grad Future Leader Programme
- Responsible for managing the hotel operations, ensuring guest satisfaction, and collaborating with other hotel departments.
Duty Manager
Novotel Hyderabad Airport
Hyderabad, India
01.2019 - 05.2021
- Responsible for managing the hotel operations, handling guest complaints, ensuring guest satisfaction, and overseeing the hotel's Club Lounge & Concierge Operations.
Industrial Training Associate
Trident Gurgaon
Gurgaon, India
06.2017 - 11.2017
- Had an extensive training experience in all four major departments of the hotel.
Assistant Teacher
Mahaveer State Academy, Kasabe Digraj
Sangli, India
07.2015 - 12.2015
- Worked as an Assistant Teacher for Grade 6th to 10th for subjects - Computer and Information & Communication Technology
- Responsible for Examination Invigilation, Student Development Programme & Career Counseling.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON12-2023
Master of Tourism and Travel Management (MTTM) -
Indira Gandhi National Open University
12-2021
BHM & BTS, Hospitality Administration/Management & Tourism Studies -
Indira Gandhi National Open University
05.2019
Bachelor of Science - BS, Hospitality and Hotel Administration -
Institute of Hotel Management
05.2019
Senior Secondary School Examination (XII Humanities) -
National Institute of Open Schooling
05.2016
Skills
- Team Supervision
- Goal Setting
- Relationship Building
- Customer Service
- Tourism Development
- Hospitality Management
- Social Media Marketing
Certification
- IHG Certified Departmental Trainer
- Training of Trainers - IIT Roorkee Ministry of HRD, Govt. of India
- I-Grad Future Leader 2019-2021 (IHG South West Asia)
- Event Management & Hosting IHM Gurdaspur
- SOAR - Start with Oberoi And Rise
Additional Interests
- Singing
- Dancing
- Dramatics
- Event Management
- Choreographing
- Event Hosting & Anchoring
- Art & Craft Work
- Drawing & Painting
- Calligraphy
- Traveling to New Places
- Pageant Fanatic & Socializing
Awards Recognitions
- IHG Winning Ways Leader of the Quarter 1 2022
- Exceptional Guest Experience Recognition for the Months June and November 2022
- IHG Winning Ways Champion of the Month - December 2021
- IHG Brand Standard & Mystery Audit Champion 2019 & 2021
- Inder Sharma Gold Medalist - Best Outgoing Student 2019 (IHM Gurdaspur)
- Talera Group of Hotels Rolling Trophy - Best Student for Front Office & Accommodation Operation 2019 (IHM Gurdaspur)
Major Highlights
- FIFA World Cup 2022 QATAR Operations
- COVID-19 Vande Bharat Mission India 2020 Operations
- All India Academic Topper - IHM Gurdaspur 2016-19
Languages
- English (Full Professional)
- Hindi (Native or Bilingual)
- Punjabi (Native or Bilingual)
- Kannada (Limited Working)
Timeline
Duty Manager
Crowne Plaza Doha West Bay
10.2021 - 01.2023
Duty Manager
Holiday Inn Jaipur City Centre
06.2020 - 10.2021
Duty Manager
Novotel Hyderabad Airport
01.2019 - 05.2021
Industrial Training Associate
Trident Gurgaon
06.2017 - 11.2017
Assistant Teacher
Mahaveer State Academy, Kasabe Digraj
07.2015 - 12.2015
High School Diploma -
Centennial College of Applied Arts And Technology
Master of Tourism and Travel Management (MTTM) -
Indira Gandhi National Open University
BHM & BTS, Hospitality Administration/Management & Tourism Studies -
Indira Gandhi National Open University
Bachelor of Science - BS, Hospitality and Hotel Administration -
Institute of Hotel Management
Senior Secondary School Examination (XII Humanities) -
National Institute of Open Schooling
- IHG Certified Departmental Trainer
- Training of Trainers - IIT Roorkee Ministry of HRD, Govt. of India
- I-Grad Future Leader 2019-2021 (IHG South West Asia)
- Event Management & Hosting IHM Gurdaspur
- SOAR - Start with Oberoi And Rise
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