Abhinath Manoharan
Edmonton,AB
Summary
Experienced in business development, customer relations, and sales with over a decade of expertise. Possess innovative problem-solving and critical thinking skills that consistently drive customer satisfaction and business growth. Proven track record in providing top-notch IT support and excelling in guiding new employees with a trustworthy and flexible approach. Seeking a challenging role to leverage these skills in enhancing the customer experience and optimizing business operations.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Midas Auto Service
02.2024 - Current
- Kept mechanics and lube techs in good morale to improve store performance.
- Surpassed weekly, and monthly quotas and improved store year over year
- Improved Google review scores and customer retention with amazing customer service
Sales Support
CIBC
01.2021 - 01.2024
- Supported several mortgage sales staff on administrative duties
- Guided and mentored new employees to get started correctly
- Followed up on law firm and contacted clients on new bank accounts or credit cards
Right of Way Agent
Telecon
01.2019 - 01.2020
- Informed and got approval from homeowners for the new Rogers Fiber connection that would be installed on their property
- Planned for the route for my team and helped my team by dropping and picking up as needed
- Resolved any issues my team or homeowners had
Service Advisor
My Mechanic
01.2018 - 01.2020
- Responsible for opening/closing of the store, closing till, bank deposits, paperwork, and unloading of truck
- Provided sound product knowledge while demonstrating a respectful, supportive, and enthusiastic attitude
- Mandated innovative ideas to achieve higher sales and better customer satisfaction
Sales Consultant
Lexus Downtown
01.2016 - 01.2018
- Enhance the customer's experience by promoting automobiles that suit their lifestyle and addressing their questions and concerns comprehensively
- Provided comprehensive customer service and sales support by meeting, phone calls, emailing, and texting
- Cultivated a clientele base and provided them with up-to-date changes in pricing, leasing programs, campaigns, and promotions
Real Estate Assistant
Homelife Galaxy Real Estate
01.2014 - 01.2016
- Identified high-volume advertising locations in the local community to facilitate effective marketing
- Interacted with potential buyers at open houses and established an ongoing professional rapport, addressing any follow-up questions and concerns
- Assisted in broad administrative duties and contributed to closing deals
Education
Bachelor - Community Mental Health
Seneca College
Skills
- Customer Service
- IT Support
- Communication
- Sales
- Critical Thinking
- Problem Solving
- Multicultural
- Competency
- Flexibility
- Creativity
- Trustworthiness
- Staff training and development
Languages
English
Native or Bilingual
Tamil
Professional Working
Timeline
Assistant Service Manager
Midas Auto Service
02.2024 - Current
Sales Support
CIBC
01.2021 - 01.2024
Right of Way Agent
Telecon
01.2019 - 01.2020
Service Advisor
My Mechanic
01.2018 - 01.2020
Sales Consultant
Lexus Downtown
01.2016 - 01.2018
Real Estate Assistant
Homelife Galaxy Real Estate
01.2014 - 01.2016
Bachelor - Community Mental Health
Seneca College
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