ABHINANDINI KHIWANI
Toronto,ON
Summary
Distinguished professional with a comprehensive work history as a Client Adviser, Sales Representative, Customer Service Specialist, and Assistant Administrator. Backed by a solid academic background in Human Resource Management, in bring a wealth of experience in client relationship management, sales, and administrative support. The commitment of delivering exceptional service aligns with a keen interest in contributing to organizational success through strategic human resource practices. Seeking opportunities to leverage this combined expertise in a formal and impactful Human Resources role.
Overview
4
4
years of professional experience
Work History
Client Advisor II
Concentrix
08.2023 - Current
- Addressed inquiries, concerns, and complaints proficiently managed an average of 100-120 minutes incoming calls
- Consistent adherence to service excellence and sales objectives
- Cultivated and nurtured customer relationships
- Efficiently managed and resolved inquiries and complaints
- Maintained customer satisfaction with forward-thinking strategies
Wireless Telecommunication Sales Specialist
Connect 6 Group
11.2022 - 07.2023
- Identified and targeted potential customers through various channels
- Achieved 100% of team and personal sales targets
- Collaborated with other departments to meet customer needs
- Assisted customers in selecting merchandise and staying updated on sales
- Stayed informed on sales-related laws and collaborated with HR on ethical standards
Logistics Administrator
PEARL TRANSPORT INC
12.2019 - 03.2022
- Coordinated transportation plans with the team managed approximately 20 calls, multiple emails per shifts.
- Prepared and maintained shipment paperwork and invoices
- Experienced with ITS Dispatch and XPert solutions
- Advised logistics management on staffing levels and detected improvement opportunities
- Provided procurement and tracked movement for safe and secure operations
Education
Certification - Human Resources Management
Georgian ILAC
Toronto, ON12.2023
Bachelor of Arts - Arts
Punjab University
Chandigarh,08.2021
Skills
- Teamwork and enterprise-quality staff and time management
- Additional skills: Punctuality, Adaptability, Positive Attitude
- Experienced in Microsoft Office products on Windows
- Staff training and customer consulting
- Calm and professional under pressure, adaptable to changing conditions
- Proficient in new hire processes and human resources department processes
- Expertise in recruitment management and selection
Timeline
Client Advisor II
Concentrix
08.2023 - Current
Wireless Telecommunication Sales Specialist
Connect 6 Group
11.2022 - 07.2023
Logistics Administrator
PEARL TRANSPORT INC
12.2019 - 03.2022
Certification - Human Resources Management
Georgian ILAC
Bachelor of Arts - Arts
Punjab University
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