Abhinandan Verma
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Security Officer
Logixx Security
05.2023 - Current
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative/Security Officer
Securiguard
04.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Associate Advocate
Gurkirpal Singh Gill Law Firm
08.2017 - 08.2021
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Education
Post-Baccaleurate Diploma in Law Enforcement - Law Enforcement Studies
Justice Institute of British Columbia
12.2023
Bachelor in Law - Law
Guru Nanak Dev University
India05.2017
Bachelor of Arts - Political Science And Economics
S.C.D Government Collage
India05.2014
Skills
- Paperwork Processing
- Data Collection
- Report Generation
- Appointment Scheduling
- Call Management
- Information Security
- Complaint Resolution
- Customer Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative/Security Officer
Logixx Security
05.2023 - Current
Customer Service Representative/Security Officer
Securiguard
04.2022 - Current
Associate Advocate
Gurkirpal Singh Gill Law Firm
08.2017 - 08.2021
Post-Baccaleurate Diploma in Law Enforcement - Law Enforcement Studies
Justice Institute of British Columbia
Bachelor in Law - Law
Guru Nanak Dev University
Bachelor of Arts - Political Science And Economics
S.C.D Government Collage
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