Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Abhinandan Khansali

Winnipeg,Canada

Summary

Self-motivated professional with over 5 years of experience in business development and operations. With more than 2 years dedicated to e-commerce merchandising, online content management, and promotion, I excel at crafting strategic roadmaps and delivering tailored solutions to drive sustainable growth. I am adept at analyzing business needs and competitive landscapes to provide impactful, industry-specific solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Carrier Sales Coordinator

Bison Transport
08.2023 - 06.2024
  • Provided exceptional customer service by offering timely tracking, tracing, and updates on their shipments, ensuring customers were always informed and satisfied with the status of their deliveries.
  • Negotiated and coordinated customer freight with trucking companies, leveraging market analysis, cold calling, load link postings, and blast emails to maximize brokerage gross profits.
  • Managed a portfolio of 250 3PL carrier accounts, selling fuel cards and factoring services customized to their load volume and fleet size.
  • Planned, scheduled, and coordinated outbound and inbound logistics operations year-round, ensuring on-time delivery, service quality, and compliance with set standards and expectations.
  • Proficiently resolved complex issues while maintaining strong relationships with trucking companies to expand network coverage and meet customer transportation needs efficiently.
  • Actively participated in business development endeavors by collaborating with the business analyst team for researching, prospecting, and lead generation.
  • Achieved consistent profitability, generating over CAD 140,000 monthly from October 2023 to February 2024 through the coordination of more than 2500 inbound trucks from the US.
  • Oversaw and delivered phone statistics coaching to more than 48 employees, achieving a 35% improvement in their performance metrics over 8 months.

Carrier Development Representative

Bison Transport
03.2022 - 07.2023
  • Marketed fleet management services and personalized fuel cards/factoring solutions to carriers throughout Canada, customized to meet their specific operational demands and volume requirements.
  • Managed fleet procuring (under fleet management program procured more than 190 trucks), coaching, and planning activities for the logistics department, ensuring adherence to compliance and regulations.
  • Made financially sound procurement decisions for fleet acquisition, optimizing fleet size and maximizing profitability for the company.
  • Developed, prepared, and executed tailored formal presentations to promote our carrier fleet management program, encouraging commitment to annual contracts.
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.

External Consultant (Internship)

Realcare Inc
04.2021 - 12.2021
  • Analyzed multiple Human Resource Management Systems for healthcare by understanding business objectives, conducting research, and collecting insights from various sources.
  • Developed KPIs and a detailed project report for the execution team to reduce 80% of scheduling time.
  • Evaluated organizational structures and recommended strategic realignments to support long-term growth objectives.


Cashier (Retail)

Walmart
04.2021 - 12.2021
  • Prioritized customer service, ensuring a high level of satisfaction by addressing inquiries and resolving concerns promptly.
  • Sold a minimum of 5 credit cards daily by effectively engaging customers and providing tailored solutions to meet their financial needs.
  • Managed product returns at both the customer service desk and the cash register, handling transactions efficiently while maintaining a positive customer experience.

Business Development Manager

Shining Sun Consultants Pvt Ltd
07.2018 - 10.2019
  • Managed sales and marketing operations by building dynamic strategies, conducting research for internal and external stakeholders, and analyzing market trends, surveys, and demand & forecast data.
  • Reported to CEO and demonstrated multitasking with basic day-to-day back-end operations, including coordinating cross-functional teams, presentations, and tracking budgets, and timelines.
  • Introduced weekly status meetings to share follow-up reports, track progress, and solve roadblocks, leveraging experience identifying, analyzing, and resolving inefficiencies.
  • Increased sales conversion rate by 32% in a year and improved customer service feedback by 25%.
  • Tracked team metrics and monitored the performance of each team member by conducting a monthly touch-base, increasing overall performance by 20%.

Sales & Service Executive

IndiaMart Intermesh Ltd (eCommerce)
06.2017 - 07.2018
  • Managed 200 customer accounts, overseeing their digital marketing campaigns, online content, images, and keywords.
  • Recommended and up-sold marketing solutions and business domains (premium packages) to B2Bs by analyzing company data, customer needs, target market, and online visibility.
  • Led continuous improvement project in a team of 7 and received 4 awards for highest client engagement.
  • Received two 'Employee of the Month' awards and one 'Best Performer Award', one of the most prestigious awards in the organization.
  • Increased quarterly sales by 23% and customer satisfaction by 17% within a team of 6.

Business Development Executive

Justdial Ltd (eCommerce)
08.2016 - 05.2017
  • Managed digital marketing campaigns, including online keywords and banners, for approximately 200 companies to enhance customer engagement and drive increased traction.
  • Sold, onboarded, developed, and fostered relationships with over 200 clients spanning different industries.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Received the 'Prashasti Award,' a highly honored award in 2017 for consistently achieving high sales targets for the last three months in the fiscal year against more than 300 peers.
  • Received 'Internet Consultant Award' in 2017 for best SEO keywords selection for customers.

Education

MBA - Marketing and Supply Chain Operations

Asper School of Business, University of Manitoba
Winnipeg, MB
01.2022

Bachelor of Science - Electrical and Electronics Engineering

College of Engineering Roorkee, Uttarakhand Technical University
Roorkee, India
07.2016

Skills

  • Power BI
  • WordPress
  • Canva
  • CRM
  • ERP
  • MS Office Suite
  • Negotiation
  • Presentation
  • Content Management
  • Stakeholder Engagement
  • Training
  • Problem Solving
  • Strong Verbal and Written Communication
  • Transportation Management
  • Fleet Management
  • Warehouse Management

Certification

Lean Six Sigma Green Belt, The Council for Six Sigma

Volunteer Experience

  • Event Committee Member, University of Manitoba, 09/01/20, 07/31/21, Managed social media accounts and planned and marketed social events.
  • Graduate Student Association Councilor, University of Manitoba, 09/01/20, 07/31/21, Represented MBA students and their concerns in the university council.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Carrier Sales Coordinator

Bison Transport
08.2023 - 06.2024

Carrier Development Representative

Bison Transport
03.2022 - 07.2023

External Consultant (Internship)

Realcare Inc
04.2021 - 12.2021

Cashier (Retail)

Walmart
04.2021 - 12.2021

Business Development Manager

Shining Sun Consultants Pvt Ltd
07.2018 - 10.2019

Sales & Service Executive

IndiaMart Intermesh Ltd (eCommerce)
06.2017 - 07.2018

Business Development Executive

Justdial Ltd (eCommerce)
08.2016 - 05.2017

MBA - Marketing and Supply Chain Operations

Asper School of Business, University of Manitoba

Bachelor of Science - Electrical and Electronics Engineering

College of Engineering Roorkee, Uttarakhand Technical University

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Abhinandan Khansali