Abhimanyu Rai
Kitchener,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assignment Coordinator
Paramed
11.2021 - Current
- Scheduling of PSW's to provide care to the clients in a timely manner with primary focus on ongoing scheduling
- Entering service hours and adjustments in the system as and when required
- Reporting any unresolved service coordination difficulties to the supervisors
- Documenting all communications and subsequent actions with respect to staff & clients in appropriate field/locations
- Attending & resolving client complaints w.r.t scheduling & directing clinical calls towards clinical supervisors
- Approving/adjusting vacations of field staff based on operational needs
- Allocation of hours to the field staff as per their availabilities and client's needs while keeping a check on overtime to prevent revenue leakage.
- Other administrative work as and when required
Clerk
Bank of India
07.2015 - 10.2019
Administrative Assistant
Bank of India
09.2018 - 10.2019
- Pension related work for various government pensioners for different states under the branch's purview
- Accounts Signature scanning and uploading in the banks server for central use, to facilitate core banking
- Attending to government treasury work.
Head Cashier
Bank Of India
Baddi
11.2017 - 08.2018
- Holding the Bank's Cash key and/or other valuable in safe custody jointly with an officer and being accountable for them and being responsible for the running of the Cash Department
- Accepted deposits from customers and credited into their bank accounts
- Identifying damaged mutilated, altered & counterfeit money that is not legal tender
- Cashed cheques and processed deposits upon balance and signature verifications
- Managing confidential and sensitive information with high integrity
- Managed and balanced cash books daily.
Single window operator
Bank of India
Baddi
07.2015 - 11.2017
- Performed efficiently all operations related work i.e., opening and closing of
- Savings, Term deposit and Loan accounts, clearing of cheques, transfers
- NEFT & RTGS, issuance of ATM's and cheque books as well as handled allcustomer complaints and issues with high professional courtesy
- Generated daily cash and account reports.
PC Express Clerk
Real Canadian Superstore
05.2020 - 08.2021
- Working during the pandemic with due diligence and safetyprocedures to ensure the delivery of essential goods
- Work allocation as team lead
Downtown Kitchener Ambassador
Conestoga College
05.2020 - 08.2020
- Mentoring new students affected from Covid-19 restriction to travel
- Aiding and providing resources to students to troubleshoot their issues
- Aiding with general questions and proactively readying students for their life in Canada.
Student Ambassador
Conestoga College
09.2020 - 04.2021
- Assisting & welcoming new and current students at helpdesk
- Featuring at college podcast to share experiences for current and futurestudent's benefit
- Reviewing college practices and providing suggestions to improve
- Creating videos for college's digital platforms
- Create awareness about college's services and resources.
Education
Bachelors - Electronics & InstrumentationEngineering
GPA: 62%
Graduate Certificate - Global Hospitality Management
04.2021
GPA : 3.87
Graduate Certificate - Global Business Management
08.2020
GPA: 3.79
Skills
- Provide customer service by greeting and assisting customers
- Responding to customer inquiries, requests and complaints
- Adept at handling multiple customer request and concerns with utmost professionalism and courtesy
- Maintaining confidentiality when handling customer requests and transactions
- Strong organizational and interpersonal skills
- Excellent critical thinking, decision making, and perception, and strong attention to details
- Outstanding proficiency with using personal computers
- Operational Efficiency
- Update Records
- Manage Schedules
Timeline
Assignment Coordinator - Paramed
11.2021 - Current
Student Ambassador - Conestoga College
09.2020 - 04.2021
PC Express Clerk - Real Canadian Superstore
05.2020 - 08.2021
Downtown Kitchener Ambassador - Conestoga College
05.2020 - 08.2020
Administrative Assistant - Bank of India
09.2018 - 10.2019
Head Cashier - Bank Of India
11.2017 - 08.2018
Clerk - Bank of India
07.2015 - 10.2019
Single window operator - Bank of India
07.2015 - 11.2017
M.M. University - Bachelors, Electronics & InstrumentationEngineering
Conestoga College - Graduate Certificate, Global Hospitality Management
Conestoga College - Graduate Certificate, Global Business Management