Abhilash Mehta
Mississauga,ON
Summary
Results-driven Collections Specialist with a strong background in resolving past-due accounts, analyzing customer financial situations, and implementing effective repayment solutions. Adept at balancing firm collections strategies with customer service to maximize recovery and minimize risk for financial institutions.
Overview
5
5
years of professional experience
Work History
Senior Collections Specialist
Goeasy LTD
10.2023 - Current
- Reduced outstanding debts by managing high-volume collections effectively.
- Identified trends by analyzing customer accounts to implement recovery strategies.
- Enhanced collection processes through collaboration with cross-functional teams.
- Trained junior staff on collections management and effective customer communication.
- Resolved escalated inquiries regarding account discrepancies and payment arrangements.
- Increased operational efficiency by implementing process improvements in collections.
Financial Service Representative
Cash Money
05.2022 - 10.2023
- Delivered exceptional customer support throughout the loan process with professionalism.
- Educated customers on financial products, identifying upsell and cross-sell opportunities.
- Managed inbound calls effectively and conducted outbound calls to generate new business.
- Collaborated with customers on overdue accounts, providing tailored resolution solutions.
- Engaged in hands-on training with mentoring to enhance skills and confidence.
- Adhered to regulatory guidelines and company policies to safeguard customer information.
Resume Screener
Drake International
03.2021 - 05.2022
- Facilitated candidate assessments to determine qualifications and job fit.
- Streamlined candidate data management using applicant tracking systems.
- Partnered with hiring managers to clarify role expectations and requirements.
- Ensured compliance with company policies during candidate screening processes.
- Analyzed pre-employment assessments to align candidates with position needs.
- Engaged in daily briefings to address security screening process issues.
Education
BBA - Business Administration
Himachal Pradesh University
India01-2012
Diploma - Computer Applications
Technical Ed Board
India03-2010
Skills
- Debt negotiation
- Dispute resolution
- Skip tracing
- Collection strategy
- Active listening
- Decision-making
- Relationship building
- Outbound calling
- Conflict resolution techniques
- Delinquency prevention
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Clear communication
Accomplishments
- Earned promotion to Champion league within the first three months by surpassing assigned collection targets.
- Overachieved collection targets and consistently ranked within the Top 3 performers in the Champion league.
- Supervised team of 6 staff members as Acting Manager for 6 months when Manager was on temporary leave.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Senior Collections Specialist
Goeasy LTD
10.2023 - Current
Financial Service Representative
Cash Money
05.2022 - 10.2023
Resume Screener
Drake International
03.2021 - 05.2022
BBA - Business Administration
Himachal Pradesh University
Diploma - Computer Applications
Technical Ed Board