Abhilasha Gautama
Cambridge,Ontario
Summary
With a solid foundation in project and supply chain management underscored by professional certifications, my expertise spans various aspects of organizational leadership and operational efficiency. Leveraging a Project Management Professional (PMP) certification alongside a specialized certification in Supply Chain Management, I have honed my skills in overseeing projects from inception to completion, ensuring they meet quality, time, and budgetary targets. My background is enriched with hands-on management experience, where I've successfully led teams through complex projects, optimized supply chain processes for enhanced productivity and cost-effectiveness, and contributed to strategic planning and execution. My comprehensive skill set enables me to drive continuous improvement initiatives, navigate the complexities of supply chain logistics, and deliver exceptional results in a dynamic business environment.
Overview
8
8
years of professional experience
Work History
Store Manager
Kernels
08.2022 - Current
- Achieved a remarkable 32% increase in Franchise sales, elevating Kernels Franchise to the #7 spot in Canada
- Proactively conducted root-cause analysis using the 5 Whys technique, resulting in tangible improvements in-store performance and efficiency
- Implemented impactful process improvement initiatives, streamlining operations, and enhancing productivity
- Effectively managed customer escalations, maintaining high levels of customer satisfaction through prompt and effective resolutions
- Demonstrated strong inventory management skills by conducting weekly inventory assessments, ensuring consistent availability of stock to meet customer demands.
Manager
Tyche Media
11.2020 - 09.2021
- Led client communication efforts, serving as the primary point of contact, and ensuring client satisfaction and retention
- Provided front-line customer service to leaders, employees, and the public through various channels, including in-person interactions, phone calls, email correspondence, and social media communication
- Managed marketing budgets, optimizing resource allocation, and tracking campaign performance to deliver cost-effective results
- Took charge of content strategy and creation for select clients, crafting compelling and engaging content that resonated with their target audiences
- Performed administrative duties like scheduling meetings with clients, and preparing minutes of the meeting.
Senior Executive in Operations
Flight Centre Management
11.2018 - 11.2020
- Managed and coordinated multiple projects concurrently, showcasing strong organizational and multitasking abilities
- Oversaw tours for corporate groups from start to finish, including understanding project briefs from the sales and contracting team
- Played a vital role in the creation and management of contracts, including meeting with clients to understand their requirements, reviewing menus and packages, and participating in pricing negotiations
- Conducted comprehensive pre-tour & post tour profitability analysis while strategically allocating resources to optimize project efficiency & success
- Ensured deliverables met or exceeded client expectations and adhered to guidelines while also managing project budgets
- Managed vendor relationships, negotiating terms and agreements to secure optimal outcomes and cost efficiencies.
Senior Executive in Sales & Events
The Wanderers
11.2015 - 08.2017
- Cultivate and maintain strong relationships with vendors and venues to ensure the seamless execution of events
- Responded promptly and courteously to guest inquiries via various communication channels, such as phone and email
- My responsibilities included addressing sales-related questions, confirming event details, and resolving any concerns raised by clients
- Thoroughly comprehend the client's objectives and vision to craft a cohesive and compelling conference theme that aligns with their goals
- Carefully assess the specific requirements of each event, including logistical, technical, and creative aspects, to create a tailored plan that fulfills client expectations
- Skillfully negotiate with vendors and service providers to secure advantageous terms, ensuring cost-effectiveness and high-quality deliverables
- Draft and manage contracts to formalize agreements
- Oversee all facets of event operations, from pre-planning to execution, to ensure smooth coordination and a flawless guest experience
- Supervise the setup and execution of events on the day-of, conducting final checks to guarantee that all elements align with established standards and expectations
- Diligently reviewed all upcoming events, ensuring that event files were complete and contained the necessary documentation for smooth execution.
Education
Post-Grad Certification - Supply Chain Management
Conestoga College
Kitchener08.2023
Post-Grad Certification - Project Management
Conestoga College
Kitchener, ON12.2022
Post-Grad Certification - International Tourism & Hospitality
CTH
12.2015
Bachelors of Arts - Psychology
University of Mumbai
04.2013
Skills
- MS Excel
- MS Project
- MS Visio
- ERP SAP Fiori
- SAP Analytics Cloud
- Jira
- Time Management
- Customer Service
- Communication
- Team Work
- Event Management
- Operations Management
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
Languages
English
Native or Bilingual
Timeline
Store Manager
Kernels
08.2022 - Current
Manager
Tyche Media
11.2020 - 09.2021
Senior Executive in Operations
Flight Centre Management
11.2018 - 11.2020
Senior Executive in Sales & Events
The Wanderers
11.2015 - 08.2017
Post-Grad Certification - Supply Chain Management
Conestoga College
Post-Grad Certification - Project Management
Conestoga College
Post-Grad Certification - International Tourism & Hospitality
CTH
Bachelors of Arts - Psychology
University of Mumbai
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