Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sorter Operations Associate
United Parcel Services
06.2022 - Current
Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
Utilized sorting systems to sort items fast and accurately.
Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Inspected items for damage or defects before sorting as part of quality control process.
Maintained mailroom supply inventories, purchase orders and vendor supplies.
Assisted with implementing new mailroom systems and training staff to improve operations.
Hardware Sales Associate
The Home Depot
01.2022 - 04.2022
Resolved concerns with products or services to help with retention and drive sales
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills
Answered constant flow of customer calls with minimal wait times.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Used in-store system to locate inventory and place special orders for customers.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Project Manager
Akshay Enterprises
09.2016 - 01.2021
Conducted training sessions to educate employees on best practices and procedures to increase profitability
Transformed underperforming teams into productive, profitable teams.
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Developed and implemented strategic project plans to meet business objectives.
Managed projects from procurement to commission.
Negotiated and managed third-party contracts related to project deliverables.
Analyzed project performance data to identify areas of improvement.
Sourced, vetted and managed vendors needed to accomplish project goals.
Facilitated workshops to collect project requirements and user feedback.
Developed and initiated projects, managed costs, and monitored performance.