Abhilash Kondal
Halifax,Canada
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant / Receptionist
Northwood Care
10.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Security Officer
GardaWorld
08.2023 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pharmacy Assistant (Volunteer)
Shoppers Drug Mart
06.2024 - 07.2024
- Supported pharmacists in providing excellent customer service through effective communication and timely assistance.
- Streamlined workflow within the pharmacy area by maintaining tidiness and organization throughout work stations and storage areas.
- Monitored inventory expiry dates closely, removing expired items from shelves promptly to maintain regulatory compliance standards.
- Helped reduce wait times for patients by consistently prioritizing tasks based on urgency and pharmacist directives.
- Assisted pharmacists in preparing medication dosage forms such as capsules, ointments, or suspensions for dispensing to patients.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining accurate records.
Sales Advisor – Pharmacy Education
Concentrix
09.2021 - 08.2022
- Delivered in-depth product education to customers, explaining pharmaceutical benefits and side effects clearly
- Managed a high volume of inbound calls, consistently meeting or exceeding performance metrics
- Collaborated with pharmacy teams to address product availability issues and streamline service delivery
- Documented and tracked recurring customer concerns, contributing to process improvement initiatives
Pharmacy Assistant
Nirbhai Medicine Centre
04.2014 - 12.2014
- Ensured efficient management of dispensing operations by organizing prescriptions and verifying accuracy
- Collaborated with pharmacists to review and clarify prescriptions for complex cases
- Streamlined the stock inventory system, reducing discrepancies and ensuring timely replenishment
- Fostered strong relationships with customers by delivering personalized service and addressing concerns promptly
Education
Post-Graduation Diploma - Business Management
Cape Breton University
Sydney, Nova Scotia05.2021
Bachelor’s - Pharmacy
Lovely Professional University
Jalandhar, Punjab05.2018
Skills
- Microsoft Excel
- Microsoft Word
- Office management
- Clerical support
- Microsoft PowerPoint
- Customer service
- Office administration
- Excel spreadsheets
- Critical thinking
- Problem-solving
Timeline
Pharmacy Assistant (Volunteer)
Shoppers Drug Mart
06.2024 - 07.2024
Administrative Assistant / Receptionist
Northwood Care
10.2023 - Current
Security Officer
GardaWorld
08.2023 - Current
Sales Advisor – Pharmacy Education
Concentrix
09.2021 - 08.2022
Pharmacy Assistant
Nirbhai Medicine Centre
04.2014 - 12.2014
Bachelor’s - Pharmacy
Lovely Professional University
Post-Graduation Diploma - Business Management
Cape Breton University
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