Abhijot Kaur
Brampton,ON
Summary
To obtain a position of responsibility that utilizes my skills and experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Subway
01.2016
- Performed light paperwork duties during shift
- Prepared food neatly, accurately and in timely manner
- Demonstrated complete understanding of menu items and explained it to guests accurately
- Accounted for cash flow and inventory during shift.
Customer Service Representative
Rogers - Call centre
01.2024 - 06.2024
- Responding to all Requests received from Citizens in a courteous and timely manner
- Reviewing the Knowledge Base for the appropriate response to requests
- Provide feedback in regards to effectiveness of Knowledge Base and inform of call trends
- Accessing and reviewing publicly available government websites to determine and provide the appropriate response to Requests
- Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment.
Group Lead
Bureau Veritas
01.2022 - 01.2023
- Management of all workstations, while improving workflow and ensuring adequate inventory of consumables
- Planned daily work through LIMS summary reports prioritizing samples and assuring deadlines were met
- Provided updates to the supervisor about workstation status including advance notification of delays and communicating effectively with Pre-processing and Sort & Distributing departments
- Cross trained at all stations
- Familiar with all the test codes including food test codes
- Ensure turnaround times are met at all stations
- Ensure that all assigned and changing deadlines are consistently met
- Ensure that quality control criteria are met for all the reported data
- Ensure training records are up to date
- (training binders) Follow all the laboratory rules and regulations
- Ensuring good housekeeping to keep the work area clean, safe and organized
- Implement performance improvement strategies and plans to promote continuous improvement.
Lab Technician
Bureau Veritas
01.2019 - 01.2021
- Perform analysis on samples and complex food and environmental sample preparation
- Provide support including sorting and distribution, pre-processing of samples, weighing and analysis
- (Both Environmental and Food samples)
- Following Standard Operating Procedure (SOPs) to ensure accuracy, quality of work and compliance
- Proficient in the analysis of Moisture in soil as per Reg153/04 and Particle Size
- Performed sample preparation and sub-sampling of drinking water, and wastewater and created worksheets on LIMS
- Followed WHMIS and SOPs to maintain, handle, store and dispose of all chemicals, solvents and reagents, working in safe manner and recognizing potential hazards in the laboratory.
Food Service Supervisor
Subway
01.2016 - 01.2018
- Trained newer or less experienced Sandwich Artists in their tasks and responsibilities
- Provided recommendations to customers to increase sales and customer satisfaction
- Created positive work environment where both staff and customers feel comfortable
- Worked quickly and efficiently while dealing with high customer expectations during peak hours
- Handled all customer escalations in professional manner
- Worked alongside employees to ensure restaurant is continually meeting production demands and standards for food quality, service times and service experience
- Completed various tasks as requested by management that included: daily and weekly paperwork, inventory management.
Education
DIPLOMA IN CHEMICAL LAB TECHNICIAN - CHEMICAL LAB TECHNICIAN
Sheridan College Institute of Technology And Advanced Learning
Brampton08.2018
High School Diploma -
DAV SCHOOL
Punjab, India03.2010
Skills
- Administrative and Interpersonal Skills
- Able to type up to 40 wpm
- Well versed in multiple computer programs and databases
- Able to work well within team environment as well as individually
- Experienced in coaching and developing team to deliver higher standards and results
- Able to learn quickly in challenging environment
Certification
- Drinking-Water Operator Certificate and Wastewater Operator License – Issued by OWWCO
- Certification in Manager Training -Subway (March 2017)
- Certification in Food handler -Subway (City of Toronto) (May 2017)
Highlightofqualifications
- Over 7 years of hands-on experience within the customer service industry
- Ability to build strong rapport and relationships with customers
- Self-motivated and able to work with little or no direction and supervision
- Strong attention to detail in understanding and executing required tasks
- Intermediate computer skills in Microsoft Office: Excel, PowerPoint and Word
- Language: English, Punjabi and Hindi
Customerserviceskills
- Strong organizational, problem solving and customer service skills
- Fast, efficient and reliable, with positive attitude
- Willing to assist in professional, friendly and efficient manner
References
Gladly Provided Upon Request
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Rogers - Call centre
01.2024 - 06.2024
Group Lead
Bureau Veritas
01.2022 - 01.2023
Lab Technician
Bureau Veritas
01.2019 - 01.2021
Sandwich Artist
Subway
01.2016
Food Service Supervisor
Subway
01.2016 - 01.2018
DIPLOMA IN CHEMICAL LAB TECHNICIAN - CHEMICAL LAB TECHNICIAN
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
DAV SCHOOL
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